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When I have more than one window open and close one firefox crashes

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When I have more than one window open and close one firefox crashes

Closing any open window causes Firefox to crash.

1 REPLY
Site Moderator

Re: When I have more than one window open and close one firefox crashes

Could be caused by Norton Confidential if you have crash report that involve coFFPlgn.dll.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.