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When I do online banking after I enter my banks site it changes to French from English. How do I fix that

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New User

When I do online banking after I enter my banks site it changes to French from English. How do I fix that

The home page appears in English. When I click the button to enter the site it switches to French. I called the Bank and they tell me it is a problem with the carrier. How do I fix this

2 REPLIES
Mozilla Support Contributor

Re: When I do online banking after I enter my banks site it changes to French from English. How do I fix that

Hello Revyl, many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!


thank you

Site Moderator

Re: When I do online banking after I enter my banks site it changes to French from English. How do I fix that

You can check the order of the installed Languages.

  • Tools > Options > Content > Languages