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When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

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When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

I called in for help because Firefox would not display my websites correctly. I called the telephone number on the Firefox website and got Vgeek support. They remotely scanned my computer and said my computer was at risk - claiming I had a trojan that my antivirus did not find and that my computer was about to crash because internal system elements were closing down. They talked me into a $400 three year protection and support package - which some local computer repair personnel say may have not been necessary. The vgeek support say they work for Firefox. Is that correct or have I been scammed??? Please advise.

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Re: When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

Nor, a more detailed reply. I wanted to get the message to you first that you had been scammed, and you IMMEDIATELY put a stop on your card and change all numbers as this is the most critically important thing to do. I'll give you some more information that you will want to follow after you do that t stay safe.

These are well know scams, where companies will tell you have a virus (which you don't, they will lie to get you to believe them) and them scam your credit and debit card numbers. As I said, this website is the only official Mozilla support site, and you won't find any phone numbers here, nor will we ask for any money (unless you choose to donate).

Follow Cor-els advice above to scan for malware, and uninstall any programs this phone number had you install. Also change any passwords (your back password, amazon, etc.) to be safe.

12 REPLIES
Site Moderator

Re: When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

You have been scammed. I'm not sure what website you went to, but support.mozilla.org is the only Mozilla support site there is, and we don't provide telephone support. IMMEDIATELY call your financiers and stop the transaction and change your credit card number. Then remove any software that number had you install.

Site Moderator

Re: When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

Firefox doesn't offer support by phone, so if you clicked a link then what you got isn't official Firefox support.


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Site Moderator

Re: When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

Nor, a more detailed reply. I wanted to get the message to you first that you had been scammed, and you IMMEDIATELY put a stop on your card and change all numbers as this is the most critically important thing to do. I'll give you some more information that you will want to follow after you do that t stay safe.

These are well know scams, where companies will tell you have a virus (which you don't, they will lie to get you to believe them) and them scam your credit and debit card numbers. As I said, this website is the only official Mozilla support site, and you won't find any phone numbers here, nor will we ask for any money (unless you choose to donate).

Follow Cor-els advice above to scan for malware, and uninstall any programs this phone number had you install. Also change any passwords (your back password, amazon, etc.) to be safe.

New User

Re: When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

I had the same thing happen recently. They are not refunding my money back. And now I have misplaced the number to contact them on. Hopefully my credit card company will accept the dispute, but in case they don't accept it I want to have a contact number for the scammers. Do you have their number. The lady in the billing department's name is Angel. I appreciate as much help as possible. Thanks!

Site Moderator

Re: When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

No, these are criminal scammers, so we don't have their information ether unfortunately. Your credit card company should stop payment on the transaction.

New User

Re: When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

I called these people vGEEK Support 1-855-772-9555 and according to my VISA Statement it was on January 11, 2013, the charge was $399.99 and it was to be for 4 years of technical support. Actually they did provide technical support a few times in January, February and... perhaps March. However, when I called them today the operator said, "The number you have dialed has been cancelled." I was trying to find them on the internet and came in here because I thought they had some connection with Firefox.

New User

Re: When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

Hi, I have also purchased a year support for 199. They had also told me the same story about my computer being a mess and about ready to crash. They also took control of my computer ans fixed the problem. However, just this morning mu=y computer is running a bit funny so I decided to call them using the phone number on my certificate and the recording said the number was cancelled. Any have any suggestions for me? Jackie

New User

Re: When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

Here is the number on my certificate, however when I called it this morning I got a recording that said it was cancelled 1-855-772-9555.

New User

Re: When I called Firefox for support I got an office in India named vgeek support who said my computer in great danger and sold me a $400 protection package, real?

You have all been scammed by the simplest Scam on the Internet. I didn't think people would still fall for this in 2013 ! How can you not be aware of this ? I would understand if this was 1999 while Internet was still somehow unknown to the masses but come on ! Do you guys really click on every link that says you won an Ipad ? Do you give them your CC number too ? Your only hope is to dispute the transaction with your bank and to finally realize that the Internet is a bad bad place sometimes ! IF you're not sure about something, google it before you pay !