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What to do, crashes since in Mavericks OS, even in safe mode?

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New User

What to do, crashes since in Mavericks OS, even in safe mode?

Since installing Mavericks OS (10.9.0), continually crashes in firefox,m mostly when computer is sleeping. Have latest firefox installed, as well (26.0). Also crashes in safe mode; also have uninstalled all plug-ins/extensions - still crashing. Any thoughts? Thank you

14 REPLIES
Site Administrator

Re: What to do, crashes since in Mavericks OS, even in safe mode?

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Site Administrator

Re: What to do, crashes since in Mavericks OS, even in safe mode?

With that information we can take a look at the crash report and investigate further into the crash report.

New User

Re: What to do, crashes since in Mavericks OS, even in safe mode?

don't know if there is something i should be doing, after crash, when it says: this is embarassing... to restore - because it has crashed at least 3 times in the last 3 days, but the last report showing is jan 14th. maybe it says, when that message comes up, but haven't noticed: here is what is showing: Report ID Date Submitted bp-2c5074e0-5d6a-41fe-96b7-5bf452140115 1/14/14 6:25 PM E08AF219-0F70-422B-B61C-499E3AE728DA 12/23/13 1:02 PM A55EE58C-29A7-45B9-83F2-9B97D8055207 12/12/13 12:56 PM DFEB784F-1517-4DA4-BAFE-CFDAC0C0A851 11/17/13 8:17 AM AC0E04BE-10CF-40A5-B905-BB3F4732BA50 11/16/13 9:20 AM

very much appreciated. when i talked w/ "genius"s plural in Apple store, they have checked for updates, but said this is a known problem, when they've searched - w/ no solution.

Site Administrator

Re: What to do, crashes since in Mavericks OS, even in safe mode?

XUL is the framework of the browser. What are you doing in Firefox right before the crash?

You did say that there were issues mostly when the computer is sleeping, does this happen if you disable the plug ins, extensions and add-ons? In order to test this you can start the browser in safe mode.

Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

Grand Master

Re: What to do, crashes since in Mavericks OS, even in safe mode?

You may want to try to reinstall or create a new profile too.

If you reinstall, you will not lose your bookmarks etc.

If you create a new profile you can transfer bookmarks etc from the old profile to the new profile.

New User

Re: What to do, crashes since in Mavericks OS, even in safe mode?

Thank you for your email; it does happen in safe mode; i also uninstalled all add-ons. and still happened. there has been no consistency in crashes, other than mostly happening when I am NOT using the computer - come back and see that it has crashed, and asks me to restore. Only started happening when Mavericks OS was installed. You mentioned, (If you're using an added theme, switch to the Default theme.) - i know i am when using gmail, but not sure how to check in firefox. thank you for your time and helping out.

Site Moderator

Re: What to do, crashes since in Mavericks OS, even in safe mode?

Did you check for issues caused by plugins?

Note that plugins are not disabled in Safe Mode.

New User

Re: What to do, crashes since in Mavericks OS, even in safe mode?

Thank you for your response. This has happened in safe mode as well; but i have gone ahead an deactivated plug-ins, as just learning that safe mode doesn't do it. will keep you posted

Site Administrator

Re: What to do, crashes since in Mavericks OS, even in safe mode?

Looking at it again the report have suggested this bug to be relevant: Bug 816064 - Intermittent crash in browser_privatebrowsing_DownloadLastDirWithCPS.js, test_0083_erro...] It is a long bug name, but it means something overflowed with data and panicked and closed.

I wonder if the overflow is from one of the pages, if the plug ins do not work out may I ask if you try to change a setting in the Preferences > Tabs menu, what do you have selected here?