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Videos will not run on Mozilla. They work fine on IE. How can I fix it or should I simply delete Mozilla.

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New User

Videos will not run on Mozilla. They work fine on IE. How can I fix it or should I simply delete Mozilla.

This is a relatively recent problem. All videos, whether from friends, new casts or U tube show nothing but a blank black screen. I even took it to a repair shop. I can view everything on IE. I am not particularly computer literate and am much more comfortable using Mozilla. This problem exists on both of my PC's and my laptop. Can this be fixed or should I educate myself more on IE and just delete Mozilla Foxfire?

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Videos will not run on Mozilla. They work fine on IE. How can I fix it or should I simply delete Mozilla.

Ok, first you need to update to Firefox 17.0.1, as the version you are running is extremely old and has known bugs. Do that first. Update Firefox to the latest version

Then, try to reset firefox, can you view videos now? Refresh Firefox - reset add-ons and settings

3 REPLIES
Site Moderator

Re: Videos will not run on Mozilla. They work fine on IE. How can I fix it or should I simply delete Mozilla.

Ok, first you need to update to Firefox 17.0.1, as the version you are running is extremely old and has known bugs. Do that first. Update Firefox to the latest version

Then, try to reset firefox, can you view videos now? Refresh Firefox - reset add-ons and settings

Site Moderator

Re: Videos will not run on Mozilla. They work fine on IE. How can I fix it or should I simply delete Mozilla.

hello gmd43, you're using a very outdated version of firefox (5.0) which is affected by numerous known security vulnerabilities - so as a first step please update firefox to the latest version (17.0.1 at the moment) & see if this already makes a difference...

New User

Re: Videos will not run on Mozilla. They work fine on IE. How can I fix it or should I simply delete Mozilla.

Thank you. It took several tries, as it just kept updating the OLD version installed but I finally got it to install the new version. It is working great now. Thank you