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Upgraded to 3.6.16 now New Tab function won't work

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New Contributor

Upgraded to 3.6.16 now New Tab function won't work

Firefox did the automatic update to 3.6.16 and now it won't allow me to open a new tab. Page just refreshes if you choose 'File'-New Tab, and clicking on the tab icon doesn't result in anything. Have not noticed anything else that could be affecting how Firefox is working.

2 REPLIES
Support Forum Moderator

Re: Upgraded to 3.6.16 now New Tab function won't work

Uninstall the Ask toolbar and it should work again. There is a compatibility issue with the Ask toolbar and Firefox that prevents new tabs from being opened.

There are a couple of places to check for the Ask toolbar:

New Contributor

Re: Upgraded to 3.6.16 now New Tab function won't work

I downloaded Babylon Dictionary and couldn't click on command buttons or tabs so I uninstalled it and also had to go "Tools" then "Add-ons" and then "Extentions" and remove all the Babylon programs.

After restarting Mozilla, I could once again use the command buttons and tabs.

Hope this helps everyone who's has similar issues. RB