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Upgrade will not work and I can't use my email because of it

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New User

Upgrade will not work and I can't use my email because of it

For a few months now I get a message saying I need to upgrade my Mozilla browser. When I go to my email (live account through hotmail) it says I need to upgrade my browser. So I have tried several times to do this with no luck. It's getting pretty old having to look at email on a kindle or phone, I can look at it on IE but I have other user accounts so I have to log in and out all the time on there.

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New User

Re: Upgrade will not work and I can't use my email because of it

That fixed my problem, thank you very much!

3 REPLIES
SUMO Contributor

Re: Upgrade will not work and I can't use my email because of it

Hello scwerl3, your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.6.16

see your user agent:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

you must reset user agent, see how to do that : Firefox is showing the wrong User Agent

see also : http://help.fastbrowsersearch.com/


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

New User

Re: Upgrade will not work and I can't use my email because of it

That fixed my problem, thank you very much!

SUMO Contributor

Re: Upgrade will not work and I can't use my email because of it

you are welcome