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Unable to view photos on Instagram properly

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New Contributor

Unable to view photos on Instagram properly

When viewing a user's photos on instagram.com/user, I click on one photo and it opens in a new tab (as opposed to popping up in the same tab in middle of the screen). Then, when I 'X' out the new tab and return to the old one with the rest of the photos, I cannot click on anymore. I have to refresh the page each time I want to view a new photo. This does NOT occur when I view the instagram.com/user page using Internet Explorer. Shockwave Flash and all other plug-ins are up to date. I just noticed this issue with Firefox's newest upgrade.

1 ACCEPTED SOLUTION

Accepted Solutions
Legendary Contributor

Re: Unable to view photos on Instagram properly

Firefox 23 "unprefixed" the requestAnimationFrame() function. This means that parts of the script that previously didn't run in Firefox now run in Firefox, and the developers might not have tested that.

Now... is there a workaround? Hmmm...

37 REPLIES
Site Moderator

Re: Unable to view photos on Instagram properly

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
New Contributor

Re: Unable to view photos on Instagram properly

I cleared the cache and removed cookies. This did not fix the problem.

The problem also occurs while in Safe Mode, so it is not caused by any extensions. My theme is set to default.

Any other suggestions?

Grand Master Contributor

Re: Unable to view photos on Instagram properly

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

New Contributor

Re: Unable to view photos on Instagram properly

I unchecked the "Use hardware acceleration when available" checkbox, as it was, in fact, checked. I then restarted Firefox, and the problem still occurs.

I have already visited the first link and determined that the problem occurs while in Safe Mode, so it is not caused by extensions. My theme is set to default.

I visited the second link, and while I have Windows 8 and the instructions were suited for Windows 7 (there is no "Windows Update") I opened the "Action Center" and it states all drivers are up-to-date and there is no need for any other sort of update.

My problem still occurs. Any other suggestions?

Grand Master Contributor

Re: Unable to view photos on Instagram properly

New Contributor

Re: Unable to view photos on Instagram properly

Created a new profile, problem persists.

I just purchased this new laptop with Windows 8 approximately 60 days ago, so there isn't much on it really. I recently upgraded Firefox and I have not noticed any other issues aside from this one.

Grand Master Contributor

Re: Unable to view photos on Instagram properly

New Contributor

Re: Unable to view photos on Instagram properly

No, problem persists.

The problem DOES NOT occur in Internet Explorer, as I previously mentioned. This problem only occurs when using Firefox, and is caused by something unique to the browser.

Grand Master Contributor

Re: Unable to view photos on Instagram properly

If you feel strongly about that, write a bug at bugzilla.