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Unable to load Firefox 6 Add-Ons Manager. Will not display any add-ons or plugins. Stuck on "Loading".

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New Contributor

Unable to load Firefox 6 Add-Ons Manager. Will not display any add-ons or plugins. Stuck on "Loading".

I'm currently getting some "funky" responses from my Firefox, so I wanted to check my addons to see if any of them was the cause. But I can't get the Add-Ons Manager to load, it gets stuck on the "start" page - just displays the animation of the circle and "Loading" next to it. Have tried restarting FF, rebooting PC, Start without addons. Since I don't run many addons or plugins, this is not a major case - but if any could help me out I would be grateful.

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Support Forum Moderator

Re: Unable to load Firefox 6 Add-Ons Manager. Will not display any add-ons or plugins. Stuck on "Loading".

When you open the Add-ons Manager tab, click on something other than Get Add-ons.

That item loads information from the Add-ons website, which I think is running slow possibly due to all the update requests related to the Tuesday update to both Firefox 6 and Firefox 3.6.20. Seems a lot worse now than what I saw with 4.0 and 5.0, so it may not be that simple. But whatever the cause, once you get off of that Get Addons side tab, the AOM window should then open with what you selected in the future - at least that is how it works for me.

6 REPLIES
Support Forum Moderator

Re: Unable to load Firefox 6 Add-Ons Manager. Will not display any add-ons or plugins. Stuck on "Loading".

When you open the Add-ons Manager tab, click on something other than Get Add-ons.

That item loads information from the Add-ons website, which I think is running slow possibly due to all the update requests related to the Tuesday update to both Firefox 6 and Firefox 3.6.20. Seems a lot worse now than what I saw with 4.0 and 5.0, so it may not be that simple. But whatever the cause, once you get off of that Get Addons side tab, the AOM window should then open with what you selected in the future - at least that is how it works for me.

Shooting Star Contributor

Re: Unable to load Firefox 6 Add-Ons Manager. Will not display any add-ons or plugins. Stuck on "Loading".

Click on Extensions, Appearance, or Plugins on the left side of that page.

  • The "loading" is the selection "Get Add-ons" trying to load while the servers are overloaded due to the users and Firefox 6 updating overburdening them.
  • Stay off of "Get Add-ons" for now. Go directly to the Add-ons site and search for what you need instead: https://addons.mozilla.org/en-US/firefox/


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Does not relate to your question, but...

You have multiple old Java Console extensions that Java did not clean-up during updates. You can manually remove them, if you do not do Java development work:



Not related to your question, but...

You need to update some plug-ins:

New Contributor

Re: Unable to load Firefox 6 Add-Ons Manager. Will not display any add-ons or plugins. Stuck on "Loading".

Thanks for the reply - after a "forced" update via the mozilla site, everything runs much better. Also, tried to uninstall the Java extensions but seems I can't. Will them cause any problems, or could I just leave them there?

Site Moderator

Re: Unable to load Firefox 6 Add-Ons Manager. Will not display any add-ons or plugins. Stuck on "Loading".

You can uninstall and remove Java Console extensions, you do not need them to run Java applets.

See:

New Contributor

Re: Unable to load Firefox 6 Add-Ons Manager. Will not display any add-ons or plugins. Stuck on "Loading".

Okay, it seems to be working as the-edmeister said; but seriously, what the hell? It's by far not the first update for the browser, and I'm pretty sure I'm not among the earliest adopters, yet here comes the trouble. WTF Mozilla dev team? Throughout the years of use of the browser I've gotten used to (a) major updates that actually change something (b) updates that are actually tested and don't break my browser. Both principles have gone down the drainer recently, making me want to switch browsers.

Site Moderator

Re: Unable to load Firefox 6 Add-Ons Manager. Will not display any add-ons or plugins. Stuck on "Loading".

If the "Get Add-ons" tab is selected then Firefox will load data via the internet from the Add-ons website. If the server is busy then that loading can take some time, but that shouldn't have any effect on the other tabs of the about:addons page.