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Unable to access internet via Firefox on XP machine after some message from McAphee, although can access via Internet Explorer. Solution?

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Unable to access internet via Firefox on XP machine after some message from McAphee, although can access via Internet Explorer. Solution?

My wife noticed that she got a message from McAfee (unremembered) just before the problem started, and that a green McAfyestee search window appeared on her yahoo e-mail account shortly thereafter.

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Support Forum Moderator

Re: Unable to access internet via Firefox on XP machine after some message from McAphee, although can access via Internet Explorer. Solution?

Check McAfee setting to make sure that it is not blocking Firefox. For details see either Configuring McAfee Internet Security or configuring McAfee Total Protection.

3 REPLIES
Support Forum Moderator

Re: Unable to access internet via Firefox on XP machine after some message from McAphee, although can access via Internet Explorer. Solution?

Check McAfee setting to make sure that it is not blocking Firefox. For details see either Configuring McAfee Internet Security or configuring McAfee Total Protection.

New User

Re: Unable to access internet via Firefox on XP machine after some message from McAphee, although can access via Internet Explorer. Solution?

First Solution refers to McAfee Security Center, but only item under McAfee is Mc... Virus Plus; 2nd reference is to a blank page.

Support Forum Moderator

Re: Unable to access internet via Firefox on XP machine after some message from McAphee, although can access via Internet Explorer. Solution?

Check the McAfee AntiVirus plus settings, the approach should be similar to that for McAfee Internet Security to see if it has settings to block applications.

The following link from McAfee may help - http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100810

You can also try checking with McAfee support about how to unblock programs using their products - http://www.mcafee.com/us/support/