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Try and set up sync account, press "next" and nothing

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New Contributor

Try and set up sync account, press "next" and nothing

There really aren't any details. I fill out the form, email, password, check agree, fill captcha, press next --- and nothing. I have two computers that I'm hoping to sync, one with XP, one with windows 8. I have precisely the same result with both computers.

What's the problem? Firewall? Pop-up blocker? Ad blocker? Firefox is always the latest version. It is set to update automatically. Whenever an update is offered, it is accepted.

Will I need to run troubleshooter for both computers/OS?

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: Try and set up sync account, press "next" and nothing

Thank you, Jayakumars! That worked well for me.

2 REPLIES
Legendary Contributor

Re: Try and set up sync account, press "next" and nothing

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

New Contributor

Re: Try and set up sync account, press "next" and nothing

Thank you, Jayakumars! That worked well for me.