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There was an error while loading the message. Please try again later. get this when trying to open emails

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New User

There was an error while loading the message. Please try again later. get this when trying to open emails

from today only when i try to open my emails i get the following message

There was an error while loading the message. Please try again later.

I did a restore earlier and not worked since then i ues Aol but have never had a problem before someone please help

14 REPLIES
Site Moderator

Re: There was an error while loading the message. Please try again later. get this when trying to open emails

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

New User

Re: There was an error while loading the message. Please try again later. get this when trying to open emails

no made no difference also when i was starting up firefox this morning said unable to find aol please retry took 3 retrys to get home page to start up. This has all started since i did a reset so what do i do next

many thanks for your help

Site Moderator

Re: There was an error while loading the message. Please try again later. get this when trying to open emails

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

New User

Re: There was an error while loading the message. Please try again later. get this when trying to open emails

sorry can you explain in detail how i do this many thanks sorry to be a pain really appreciate your help

Site Moderator

Re: There was an error while loading the message. Please try again later. get this when trying to open emails

You can use this button to go to the Firefox profile folder where you can find the cookies.sqlite file.

  • Help > Troubleshooting Information > Profile Directory: Show Folder

New User

Re: There was an error while loading the message. Please try again later. get this when trying to open emails

found

cookies.sqlite

cookies.sqlite-shm

and cookies.sqlite-wal

which one or ones do I delete

many thanks

Site Moderator

Re: There was an error while loading the message. Please try again later. get this when trying to open emails

You can delete them all.

The cookies.sqlite-shm and cookies.sqlite-wal are temporary SQLite files and should disappear when you close Firefox.
If this doesn't happen then you can delete them too.

Note that deleting (or renaming) cookies.sqlite will remove all cookies including cookies to remember you on web servers.

New User

Re: There was an error while loading the message. Please try again later. get this when trying to open emails

did that still cannot open email still get same error message can it be something to do with when i hit the rset firefox button yesterday and something to do with addons for aol sorry to be a pain

Site Moderator

Re: There was an error while loading the message. Please try again later. get this when trying to open emails

Does the same happen with other browsers or only in Firefox?