cancel
Showing results for 
Search instead for 
Did you mean: 

There is no longer text telling me how many megabytes of memory is being used, and I cannot see if any has been cleared after pressing clear cache now button.

Highlighted
New User

There is no longer text telling me how many megabytes of memory is being used, and I cannot see if any has been cleared after pressing clear cache now button.

Under tools; options; network in the cached web content box, there used to be a line of text just before the clear now button that told me how much memory was being used. It no longer is there, so when I press clear now, I don't know if it has been cleared, and how much is now being used. I don't know when or why this happened. Can you help? Thanks, Jan

1 REPLY
Support Forum Moderator

Re: There is no longer text telling me how many megabytes of memory is being used, and I cannot see if any has been cleared after pressing clear cache now button.

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.