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The url window will not take me to web address when I type it in. Has always worked before, I have not changed any settings.

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New User

The url window will not take me to web address when I type it in. Has always worked before, I have not changed any settings.

Suddenly today, the url window will not work. I checked Internet Explorer and it works fine on that. I type in www.ups.com and hit enter....nothing....what do I do to make this work again?

1 REPLY
Site Moderator

Re: The url window will not take me to web address when I type it in. Has always worked before, I have not changed any settings.

This issue can be caused by an extension that isn't working properly.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.