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The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

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The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. I am unable to use Firefox on many sites as it keeps not responding. Every time I click tools and then options the programme freezes. I have tried starting in safe mode still did not work I have re-installed Firefox and that has not worked. I have not used ‘Explorer’ for at least 10 years but I may have to change soon as I am unable to work with Firefox at present. John

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Site Moderator

Re: The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

ok, in this case i'd try a reset of firefox (that will keep your bookmarks & passwords) as described here: Refresh Firefox - reset add-ons and settings

14 REPLIES
Site Moderator

Re: The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

hello john.ocd, two questions to further diagnose the issue: what security related programs are running on your system & do the freezes still occur when you disable the adobe shockwave flash plugin in firefox > addons > plugins for testing purposes?

Site Moderator

Re: The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

You can also try to reset Firefox:

Re: The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

I use Bitdefender as my security programme. Also i have disabled all my plugins and it still freezes and then states ‘not responding’

thanks john

Site Moderator

Re: The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

ok, in this case i'd try a reset of firefox (that will keep your bookmarks & passwords) as described here: Refresh Firefox - reset add-ons and settings

Site Moderator

Re: The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

You can also try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
If that is the case then your security software (firewall, anti-virus) may be causing the problem and you should check the (advanced) settings.

Re: The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

I have re- booted the computer in Windows Safe mode with network support and it still freezes and then states ‘not responding’ I select tools then options. I have also for a few minutes switched off Bitdefender and the same happens. I have also reset Firefox and still have the same problem. Is it worth removing the programme and trying a complete reinstall? John

New User

Re: The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

I am having a similar problem with FF16.0.2 in Windows 7 SP1 with all current updates.

Clicking a bookmark takes forever(about 4 seconds) to respond. I have disabled all extensions, addons, cleared history, uninstalled/reinstalled FF16, rebooted, run FF16 in safe mode, run windows 7 in safe mode and deleted all history, FF files, etc, without success!

Interesting--I have 5 systems all running the same profiles (I use MozBackup to transfer from one to another.) It is only happening on one system which is a 6 core system. The others are 1-4 core systems. I have set task manager affinity to 1 cpu.

Nothing I have done has made a difference. This showed up in FF16.0.1.

Re: The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

I still have the same problem although clicking on my bookmarks takes less than a secound to load. I have tried to attached an image of my screen 'not responding' but every time i click on 'Browse' you can gess what happens again.

John

New User

Re: The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. Help

FF17 just installed--did not fix the problem!