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The Webmail version of Lotus knows keep giving the following error message: A problem has occurred which may have caused the current operation to fail. How do I fix this?

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New Contributor

The Webmail version of Lotus knows keep giving the following error message: A problem has occurred which may have caused the current operation to fail. How do I fix this?

I downloaded the new version of Firefox.

Now, when I try to access my webmail from Lotus Notes (at https://webmail.WorldVision.org) the following message shows up when trying to preview my inbox.

"A problem has occurred which may have caused the current operation to fail."

4 REPLIES
Site Moderator

Re: The Webmail version of Lotus knows keep giving the following error message: A problem has occurred which may have caused the current operation to fail. How do I fix this?

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"
New Contributor

Re: The Webmail version of Lotus knows keep giving the following error message: A problem has occurred which may have caused the current operation to fail. How do I fix this?

Actually, this isn't a cache problem, it's an issue with iNotes and Firefox 4. I found the answer in comments at a similar question. See:

https://support.mozilla.com/en-US/questions/798271#answer-153202

I downloaded the Remote XUL Manager add-on for Firefox (https://addons.mozilla.org/en-US/firefox/addon/remote-xul-manager/), restarted FF, went to Tools and scrolled down and clicked on "Remote XUL Manager." I clicked "Add" and pasted the URL for the link where I log-in to Lotus Notes into the dialogue box, and ta-dah! Back to email. Took me longer to type this than fix the problem.

New Contributor

Re: The Webmail version of Lotus knows keep giving the following error message: A problem has occurred which may have caused the current operation to fail. How do I fix this?

Worked like a charm! Thanks for posting; now I don't have to use IE for my off-site e-mails :-)

New Contributor

Re: The Webmail version of Lotus knows keep giving the following error message: A problem has occurred which may have caused the current operation to fail. How do I fix this?

This is not a problem with Firefox 4, it happens with Firefox 9.0.1 also. Remote XUL Managers solves the problem, but I´m seriously concerned about its security.