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Sync recovery link broken. What to do?

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New Contributor

Sync recovery link broken. What to do?

I lost my Sync password.

In the support page at https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information?esab=a&s=sync+lost... I was told to go to the following password reset page:

https://account.services.mozilla.com

But this is not working. In this address I get the following info:

"404 Not Found nginx/1.2.0"

How should I proceed?

3 REPLIES
Site Moderator

Re: Sync recovery link broken. What to do?

hello gussn, the site works for me, maybe try it a little bit later again.

New Contributor

Re: Sync recovery link broken. What to do?

https://account.services.mozilla.com is down for me.

Tried Firefox, Chrome, Safari, on my Mac at work, PC at home, and on my Android.

Nothing but 404 on this page.

Site Moderator

Re: Sync recovery link broken. What to do?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"