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Suddenly I can no longer open my comcast email. I tried deleting cookies and emptying the cache, but neither helped. I can see the preview of the inbox, but not the whole inbox, and I cannot open any email. Help! I hate having to use IE!

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Suddenly I can no longer open my comcast email. I tried deleting cookies and emptying the cache, but neither helped. I can see the preview of the inbox, but not the whole inbox, and I cannot open any email. Help! I hate having to use IE!

When I click on "open entire inbox" the font seems to get very large briefly,then it returns to the normal size.I can't see my whole inbox or open anything!

1 ACCEPTED SOLUTION

Accepted Solutions
Support Forum Moderator

Re: Suddenly I can no longer open my comcast email. I tried deleting cookies and emptying the cache, but neither helped. I can see the preview of the inbox, but not the whole inbox, and I cannot open any email. Help! I hate having to use IE!

Using IE, login to that Xfinity web mail account and open Preferences. On the General tab switch to the Xfinity Connect Lite interface, hit Save' upper-left of that dialog, then log out.

Then try View Entire Inbox in Firefox.

5 REPLIES
Site Moderator

Re: Suddenly I can no longer open my comcast email. I tried deleting cookies and emptying the cache, but neither helped. I can see the preview of the inbox, but not the whole inbox, and I cannot open any email. Help! I hate having to use IE!

Reset the page zoom on pages that cause problems: View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)


Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Support Forum Moderator

Re: Suddenly I can no longer open my comcast email. I tried deleting cookies and emptying the cache, but neither helped. I can see the preview of the inbox, but not the whole inbox, and I cannot open any email. Help! I hate having to use IE!

Using IE, login to that Xfinity web mail account and open Preferences. On the General tab switch to the Xfinity Connect Lite interface, hit Save' upper-left of that dialog, then log out.

Then try View Entire Inbox in Firefox.

Re: Suddenly I can no longer open my comcast email. I tried deleting cookies and emptying the cache, but neither helped. I can see the preview of the inbox, but not the whole inbox, and I cannot open any email. Help! I hate having to use IE!

Thanks so much!

New User

Re: Suddenly I can no longer open my comcast email. I tried deleting cookies and emptying the cache, but neither helped. I can see the preview of the inbox, but not the whole inbox, and I cannot open any email. Help! I hate having to use IE!

When using Preferences to change the email to Xfinity Lite you loose certain valuable features available in the full verfsiion. This may work for some but I enjoy attaching photos in some emails and having them show in he message boz along with a message. It's a shame that two multi-national companys can't get their act straight. Comcast blames Firefox, Firefox blames Concast. In the meantime users are forced to use Internet Explorer. I hate this kind of stupidity. Millions of consumers are inconvenienced. I suspect that Microsoft and Comcast are schemeing in this matter.

Support Forum Moderator

Re: Suddenly I can no longer open my comcast email. I tried deleting cookies and emptying the cache, but neither helped. I can see the preview of the inbox, but not the whole inbox, and I cannot open any email. Help! I hate having to use IE!

That's a strong possibility, Microsoft owns a good amount of Comcast stock.