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Some sites send PDFs but they will not d/load in Firefox, I get page with "About Blank", one site is...http://www.tobycarvery.co.uk/ whilst ,Nationwide is ok!

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Some sites send PDFs but they will not d/load in Firefox, I get page with "About Blank", one site is...http://www.tobycarvery.co.uk/ whilst ,Nationwide is ok!

http://www.tobycarvery.co.uk/theexeterarmsmiddlemoor/twocoursemealofferemcarvery/?utm_source=Communi...[Mar%27%2713] This site has PDFs which I should be able to download in Firefox, but all I get is a new page headed "AboutBlank" If I copy the URL into another browser it will be downloaded, this is a recent problem (about 3 months). Other sites such as Nationwide Building Society behave correctly and the PDF is downloaded and saved when using Firefox and if double clicked will load into Foxit Reader. I am using Firefox 20.0, Windows 7 home premium 64 bit. Both my laptop and desktop have the same problem.

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Re: Some sites send PDFs but they will not d/load in Firefox, I get page with "About Blank", one site is...http://www.tobycarvery.co.uk/ whilst ,Nationwide is ok!

Make sure you don't have any PDF Addons in your Firefox.

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

2 REPLIES

Re: Some sites send PDFs but they will not d/load in Firefox, I get page with "About Blank", one site is...http://www.tobycarvery.co.uk/ whilst ,Nationwide is ok!

Make sure you don't have any PDF Addons in your Firefox.

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

New User

Re: Some sites send PDFs but they will not d/load in Firefox, I get page with "About Blank", one site is...http://www.tobycarvery.co.uk/ whilst ,Nationwide is ok!

Thank you for your advice, it would appear it was the PDF addons.