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Site Visited Weeks Ago Giving Pop-up Error Message Related To Flash

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New User

Site Visited Weeks Ago Giving Pop-up Error Message Related To Flash

Hello, I keep getting an error message from a site I visited weeks ago. Even though I have restarted Firefox and even my computer many times since, I will get this pop-up from Frenchsounds.com saying that I need to update Flash. This happens even though I am not on the site.

It's a great site, just not sure what is going on. The specific error message is:

"The page at http://www.frenchsounds.com says: Content on this page requires a newer version of Adobe Flash Player. Do you want to download it now?"

Pressing "ok" does nothing. Its strange how it will be a long while before it shows up again, and not sure what prompts it to do so because again I am not on the site at all when this happens.

3 REPLIES
Site Moderator

Re: Site Visited Weeks Ago Giving Pop-up Error Message Related To Flash

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New User

Re: Site Visited Weeks Ago Giving Pop-up Error Message Related To Flash

Hello, I did not reset Firefox until today and sure enough the Frenchsounds.com flash message showed up after an hour or so. I just wanted to state it here. I will try resetting again. At this point its just a mere annoyance so I will deal with it if it's just something I'm stuck with for now.

Thanks for your assistance.

Site Moderator

Re: Site Visited Weeks Ago Giving Pop-up Error Message Related To Flash

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.