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Since version18 Firefox (now 19.0.2) running under WindowsXP SP3 does not go to a typed in website unless it is a bookmarked website whilst IE works well.

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Since version18 Firefox (now 19.0.2) running under WindowsXP SP3 does not go to a typed in website unless it is a bookmarked website whilst IE works well.

Problems started when upgrading to version 18.0 Actual FF version is already 19.0.2 Windows XP SP3 . If I want to surf to e.g. www.nmbs.be FF does not reacty and not conncet to this website . If I try to conect to www.italia.fm to listen to italian music it works the first time because it is in my bookmarks. . If I leave www.italia.fm and try to connect again the music no longer plays . Set FF back to initial settings does not solve the problem Options Advanced Connection settings: - "use system settings" does not work - "automatic detection of proxy settings" does not work

3 REPLIES

Re: Since version18 Firefox (now 19.0.2) running under WindowsXP SP3 does not go to a typed in website unless it is a bookmarked website whilst IE works well.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Re: Since version18 Firefox (now 19.0.2) running under WindowsXP SP3 does not go to a typed in website unless it is a bookmarked website whilst IE works well.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: Since version18 Firefox (now 19.0.2) running under WindowsXP SP3 does not go to a typed in website unless it is a bookmarked website whilst IE works well.

Are you running Firefox in compatibility mode because the user agent has Windows NT 4.0 ?

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab.
Make sure that all items are deselected in the "Compatibility" tab of the Properties window.


Clear the cache and the cookies from sites that cause problems (Extra > Opties).

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.