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Since updating yesterday, Firefox has crashed 3 or 4 times

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New User

Since updating yesterday, Firefox has crashed 3 or 4 times

Yesterday, Firefox updated itself to version 18.0.2. Since then, I have experienced 3 or 4 times that Firefox freezes randomly when I try to search using either Google or DuckDuckGo. The only way to recover is to press Ctrl-Alt-Del and terminate the application. Has anybody else experienced this, and does anybody know if Mozilla are doing anything about it? Geoff

6 REPLIES
Site Moderator

Re: Since updating yesterday, Firefox has crashed 3 or 4 times

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New User

Re: Since updating yesterday, Firefox has crashed 3 or 4 times

Tyler, Thanks for this advice. I've done a reset (and recreated what was lost in the process). Of course, it remains to be seen whether this solves the problem I was having yesterday. If not, I'll report back here! Geoff

New User

Re: Since updating yesterday, Firefox has crashed 3 or 4 times

Well, it's still happening. Firefox has crashed three times today already.

I'm now being nagged to update FF on my laptop, too, but I don't want to get the same problem on that machine too. Frankly I'm seriously beginning to wonder whether I won't be better off just giving up on Firefox and installing Chrome instead. It's a pity because I really liked Firefox, until this problem started a few days ago. Geoff

Site Moderator

Re: Since updating yesterday, Firefox has crashed 3 or 4 times

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

See also:

New User

Re: Since updating yesterday, Firefox has crashed 3 or 4 times

Unfortunately, I never get asked for a crash report, because, as I explained in my original posting, Firefox ceases to respond and the only way out is to press Ctrl-Alt-Del, stop the application and start it again. Geoff

New User

Re: Since updating yesterday, Firefox has crashed 3 or 4 times

This morning Firefox has hung again, twice, and the last time I had to restart my computer to get it back. This is just getting ridiculous, so that's it, I'm afraid. End of the line for me and Firefox. I had to update Real Player and was asked if I wanted to install Chrome at the same time (as one is asked almost every time one updates anything these days). This time I gave in and said "yes", so I'm going to give it a try. Sorry Firefox, it's been fun, but it simply ISN'T any longer. Geoff