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Since the latest up date ,I have been getting numerous popup ads with no way to close them. How do you remove them now?

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New Contributor

Since the latest up date ,I have been getting numerous popup ads with no way to close them. How do you remove them now?

After an automatic update numerous floating adds have appeared and migrate to other web pages that I go to. I can find no way to either close them out or stop them from appearing. Before when you right clicked on the add an x close button would appear and you could close the add. Now nothing. How do you either stop them or close them once they appear?

2 REPLIES
Site Moderator

Re: Since the latest up date ,I have been getting numerous popup ads with no way to close them. How do you remove them now?

hello, this may be a problem possibly caused by adware/malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and do a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

New Contributor

Re: Since the latest up date ,I have been getting numerous popup ads with no way to close them. How do you remove them now?

I use both avira and spybot and run them regularly for malware and they seem to be working well. I thank you for your help and will try removing the extensions like you suggested. I only have the original fire fox tool bar on my browser. Thanks again.