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Since I updated to the most recent Firefox, facebook says my browser is not supported. I am using XP/03

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New Contributor

Since I updated to the most recent Firefox, facebook says my browser is not supported. I am using XP/03

When I log into facebook, I get an error message saying facebook is not cool enough to support my browser. I am running MS XP pro.

3 REPLIES
Support Forum Moderator

Re: Since I updated to the most recent Firefox, facebook says my browser is not supported. I am using XP/03

New Contributor

Re: Since I updated to the most recent Firefox, facebook says my browser is not supported. I am using XP/03

No this did not work. The option to reset was greyed out.

New Contributor

Re: Since I updated to the most recent Firefox, facebook says my browser is not supported. I am using XP/03

Hi,

to resolve the issue of the reset recent history button being greyed out:

follow these instructions to start firefox in safe-mode, and tick the following two boxes in the "Firefox Safe Mode" dialog box:

1) Reset toolbars and controls

2) Reset all user preferences to firefox defaults.

Note: the clear history greyed-out issue appears to only be resolved once user preferences have been reset.

http://support.mozilla.com/en-US/kb/Safe%20Mode

Can you test Facebook in another browser, to see if the issue is present in multiple browsers.

Thanks,

Matthew Millar