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Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

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New Contributor

Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

locking this outdated thread - please start your own questions thread here - https://support.mozilla.org/en-US/questions/new

After several minutes on a webpage that uses Shockwave, the page will crash and the browser will freeze. Then I get an error message saying a plugin has stopped working and asks if I want to continue or stop the plugin. I have been unable to get the page to startworking again. It requires me to quit Firefox and restart the browser.

22 REPLIES
Site Moderator

Re: Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

New Contributor

Re: Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

I reset Firefox and the problem still persists unabated. Any other suggestions?

New Contributor

Re: Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

same here crashes

every 30 seconds
New Contributor

Re: Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

Well, I hope they come back with some kind of solution. It's real annoying. I just keep task manager open all the time because sometimes it crashes so bad I can't even open task manager.

New Contributor

Re: Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

I'm having the same problem with Flash 11.8 and Windows 8. The strange thing is that whenever I do a clean install, it works fine. However, if I try to use Firefox after my computer has been switched off, Flash 11.8 won't work . I have also noticed that Firefox has become slightly more sluggish since I have started using Flash 11.8.

I have been using the 10.3 version because of compatibility issues with Flash 11 and Firefox, but since there are no longer any security updates for the earlier version I am not prepared to risk the security of my PC. Therefore, if I want to watch videos on Youtube I have no choice but to use Google Chrome until this issue is resolved.

I wish Adobe would get this sorted out - from what I can make out, these compatibility issues aren't exactly new.

    • UPDATE ** - I decided to give it another go some five minutes ago - and Youtube is now working fine!!! Did not re-install Flash, it just seemed to decide that it wanted to work on this occasion - very strange  :/
Senior Contributor
Senior Contributor

Re: Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

For instance in a number of cases turning off hardware acceleration in flash solved the problem:

Disable HW acceleration in Flash:

  1. Go to this Flash help page on adobe.com.
  2. Right-click on the box that lists your Flash player version and then click Settings… in the context menu. The Adobe Flash Player Settings screen will open.
  3. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
  4. Remove the check mark from Enable hardware acceleration.

Other, more technical information about these issues can be found under these Links:


Please tell us if this helped!

New Contributor

Re: Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

Follow these steps to resolve your problem First i will suggest you to update you browser and download a latest version of adobe from the adobe site After that install it by closing all the browsers

Let me know if it helps you 

Then i am sharing a video tutorial that will provide you the accurate solutions of your problem

http://www.youtube.com/watch?v=xAQecDTgzCI


Best of luck

Site Moderator

Re: Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
Grand Master Contributor

Re: Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

Hello, update Shockwave to 12.0 or use the Mozilla Plugin Check site.