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Secure Connection Failed An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissibleerror message:

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Secure Connection Failed An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissibleerror message:

have tried any firefox suggested remedies - still no access to facebook or any other search engine to help with problem. Problem appeared yesterday afternoon, this morning following address string appears in history when I try to access facebook: https://www.facebook.com/l.php?u=https%3A%2F%2Fapps.facebook.com%2Fjigsawworld%2F%3Ffb_source%3Dbook... as well as connection error message

Secure Connection Failed

An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)

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Re: Secure Connection Failed An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissibleerror message:

hello penneygrylls, are you a customer of the canadian ISP shaw? in this case this is a known issue at the moment unfortunately, which is already worked upon.

other affected users have reported that you can temporarily circumvent the issue when you enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named security.tls.version.max. double-click it and change its value to 0.

once the issue is resolved by shaw or firefox, you should go back and revert security.tls.version.max to 1 again, since it will provide a greater level of security this way.

for updates on the issue you can also follow this thread: https://support.mozilla.org/en-US/questions/976504

3 REPLIES
Site Moderator

Re: Secure Connection Failed An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissibleerror message:

hello penneygrylls, are you a customer of the canadian ISP shaw? in this case this is a known issue at the moment unfortunately, which is already worked upon.

other affected users have reported that you can temporarily circumvent the issue when you enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named security.tls.version.max. double-click it and change its value to 0.

once the issue is resolved by shaw or firefox, you should go back and revert security.tls.version.max to 1 again, since it will provide a greater level of security this way.

for updates on the issue you can also follow this thread: https://support.mozilla.org/en-US/questions/976504

New Contributor

Re: Secure Connection Failed An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissibleerror message:

I phoned Shaw for help & they have a message saying that if you are using Mozilla, don't...change to Chrome or Explorer. I like using Firefox & hope you can provide a solution. So far I have tried some of the solutions with no success. There is no encryption setting to use so couldn't do try that. Has anyone had success yet?

New Contributor

Re: Secure Connection Failed An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissibleerror message:

Thank you philipp, this worked - I have regained access to both facebook and google. I will follow the recommended thread to see if this issue is resolved by shaw or firefox, and return the original value.