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Screen miniatures appear instead of normal menues.

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New User

Screen miniatures appear instead of normal menues.

I run FF 18 on a laptop with a 2nd screen connected. As of today when I click on a menu button I don't get the normal menu. Instead I get a miniature picture of my webscreen. I can manouver the cursor and whith it in the right position I get the normal menu in full size. In this situation I have to move arround very cautiously. If I move incorrectly then I'm back at the miniature screen again and have to start all over again. I have uninstalled FF and all it's settings, addons, bookmarks but the problem remains. I've tried to disconnect the 2nd screen but the problem remains.

I can provide a screnshot of the problem but haven't found a way to include the picture.

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11 REPLIES
Site Moderator

Re: Screen miniatures appear instead of normal menues.

hello christofer, you can attach a screenshot when you post a reply to your original question.

New User

Re: Screen miniatures appear instead of normal menues.

Thanks!

Here it comes.

2013-01-12-12-44-56-176911.png
Site Moderator

Re: Screen miniatures appear instead of normal menues.

i wonder if this forum question from a mac user might be a related issue - https://support.mozilla.org/questions/946690

does it make a difference if you try updating your graphics driver or disabling hardware acceleration in firefox > options > advanced > general?

2013-01-12-12-53-12-3b5be1.png
New User

Re: Screen miniatures appear instead of normal menues.

The mac related problem https://support.mozilla.org/questions/946690 is not the same as mine.

Finally I managed to disable hardware acceleration in FF. That solved the problem. Is this a bug or what?

I haven't tried to update the graphics driver yet.

New User

Re: Screen miniatures appear instead of normal menues.

I ran a windows update but I forgot to try activate the hardware accelerator in FF before that. So I don't know if the problem was fixed without running a Win update. FF runs normally now with hardware accelerator activated.

The win update contained only optional updates. See screenshot. 1st Logitech Logitech - Other hardware - USB Input Device (Logitech Download Assistant) 2nd to 4th update for Win 7; KB2709981, KB2574819, KB2592687

2013-01-12-13-45-53-fcf317.png
Site Moderator

Re: Screen miniatures appear instead of normal menues.

You probably had to reboot the computer to install the updates and that also may have helped if you hadn't done this before.

New User

Re: Screen miniatures appear instead of normal menues.

I had rebooted the computer earlier but it didn't help. The graphics problem might still be there though. I had a webpage open with a film ad on on it. The meny started to behave strangely again but in another manner this time. I disabled the hardware accelerator again and the problem disapeared.

Site Moderator

Re: Screen miniatures appear instead of normal menues.

can you go to firefox > help > troubleshooting information & copy the content of the graphics section & paste it here? thnx...

New User

Re: Screen miniatures appear instead of normal menues.

I hope this is OK. If not please let me know.// Chris

{

 "application": {
   "name": "Firefox",
   "version": "18.0",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0",
   "supportURL": "http://support.mozilla.org/1/firefox/18.0/WINNT/sv-SE/"
 },
 "modifiedPreferences": {
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.places.smartBookmarksVersion": 4,
   "browser.startup.homepage_override.buildID": "20130104151925",
   "browser.startup.homepage_override.mstone": "18.0",
   "extensions.lastAppVersion": "18.0",
   "general.autoScroll": false,
   "gfx.direct3d.prefer_10_1": true,
   "gfx.direct2d.disabled": true,
   "layers.acceleration.disabled": true,
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 104858,
   "privacy.sanitize.migrateFx3Prefs": true,
   "security.warn_viewing_mixed": false
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "numAcceleratedWindowsMessage": [
     "no information"
   ],
   "adapterDescription": "AMD Radeon HD 7640G + 7670M Dual Graphics",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x9903",
   "adapterRAM": "512",
   "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
   "driverVersion": "8.944.2.1000",
   "driverDate": "4-5-2012",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "6.1.7601.17789",
   "direct2DEnabledMessage": [
     "no information"
   ],
   "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 7640G + 7670M Dual Graphics)",
   "info": {
     "AzureCanvasBackend": "cairo",
     "AzureFallbackCanvasBackend": "none",
     "AzureContentBackend": "none"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.9.4",
     "version": "4.9.4"
   },
   "NSS": {
     "minVersion": "3.14.1.0 Basic ECC",
     "version": "3.14.1.0 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.14.1.0",
     "version": "3.14.1.0"
   },
   "NSSSSL": {
     "minVersion": "3.14.1.0 Basic ECC",
     "version": "3.14.1.0 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.14.1.0 Basic ECC",
     "version": "3.14.1.0 Basic ECC"
   }
 },
 "extensions": [
   {
     "name": "avast! WebRep",
     "version": "7.0.1474",
     "isActive": false,
     "id": "wrc@avast.com"
   }
 ]

}