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SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.

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New User

SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.

I have re-installed windows 7 ultimate 64 bit in my pc. I had a clean installation of firefox 19.0 and moved all settings from previous setup with mozbackup. I am now getting this weird behaviour of the bookmarks toolbar: when I click on a menu on the toolbar, most of the times (not always) it doesn't open properly. Instead it shows the shadow of a rectangle without the contents of the menu. Screenshots: https://dl.dropbox.com/u/568232/screen-1.gif https://dl.dropbox.com/u/568232/screen-2.gif So far I have tried disabling all addons/plugins, and cleaning cache/cookies/history with ccleaner. Any ideas?

9 REPLIES
Site Moderator

Re: SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.

Try to disable hardware acceleration in Firefox.

New User

Re: SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.

Thanks for the reply. This option is disabled already.

Site Moderator

Re: SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.

Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.


New User

Re: SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.

This was a clean installation of firefox 19 on a new installation of windows.. I will give it a try but I am not very optimistic.

New User

Re: SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.

Followed the steps one-by-one. No luck, same behaviour.

Site Moderator

Re: SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Did you try a new profile?

New User

Re: SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.

Working with a new profile before importing the old one and without sync does not reproduce the weird behaviour. However to manually remake all bookmark entries and other settings seems very painful to me. Should I try importing all the settings sync can import without using mozbackup or it doesn't make any difference?

New User

Re: SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.

I created a new profile and setup sync. I had to reinstall all addons but it was worth it since the toolbar now behaves normally Apparently the profile I have been carrying a few years now with all previous versions of firefox carried some bugs with it. It could also have been a problem with the 64 bit version of windows I installed since all previous versions were 32 bit.

New User

Re: SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.

I had the same issue but it might not be caused by the same thing but for whoever finds this thread and with the same issue I thought I'd say that I fixed it by removing the addon called "Menu Editor". So if you have that addon along with this problem, try to disable it and see if it works.