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Roboform toolbar is not appearing in Firefox 12

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New Contributor

Roboform toolbar is not appearing in Firefox 12

I just installed FireFox 12 and my roboform is not appearing in the toolbar.


moderator locked this thread - https://support.mozilla.com/en-US/kb/Forum+and+chat+rules+and+guidelines - see Siber Systems for help with their product

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38 REPLIES
Shooting Star Contributor

Re: Roboform toolbar is not appearing in Firefox 12

Current version of Roboform is 7.7.7.1 --> http://www.roboform.com/platforms/browsers/firefox

  • Update to the current version if that is not the one that you have installed.

See the following from the Roboform site. You probably need to perform step 4 (Firefox button > Smiley Surprisedptions (or View > Toolbars), click on Roboform Toolbar to place a check mark)

Roboform Support --> http://www.roboform.com/support/overview


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

New Contributor

Re: Roboform toolbar is not appearing in Firefox 12

Thanks SafeBrowser. I have no intention of paying another 38 dollars.

Shooting Star Contributor

Re: Roboform toolbar is not appearing in Firefox 12

I do not use Roboform, but did you look at the upgrading FAQs? http://www.roboform.com/support/faq/roboform-v7#faq_upgrading

They also have products priced at less than the amount that you mentioned --> http://www.roboform.com/php/pums/rfprepay.php?lic=upgrade_rf7&upgrade=yes&lang=en

Look at all of the information on their site --> http://www.roboform.com/
or contact their support to see if they have other options/suggestions for you -->http://www.roboform.com/support/overview


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

New Contributor

Re: Roboform toolbar is not appearing in Firefox 12

Hi everyone, if your toolbar is not appearing please make sure that you are installing RoboForm in your FireFox toolbar at installation. Then, go to the FireFox toolbar in the lefthand corner and click on FireFox- a dropdown menu will appear. Click on Add-Ons. Make sure that the RF toolbar is enabled in the Extensions section.

If you continue to have any difficulties please email our support team at http://www.roboform.com/support. We have live chat from 10AM-6PM EST as well as a support ticket system that is 24 hours. Thank you.

Siber Systems

New Contributor

Re: Roboform toolbar is not appearing in Firefox 12

I have the same problem with Firefox 12. Actually it appears at first launch, then restarting Firefox will make it vanish.

Removed the add-on and added again, same thing happens. Only at the first launch. Even the toolbar right click does not show Roboform, but the add-on seems to be enabled on add-ons.

New Contributor

Re: Roboform toolbar is not appearing in Firefox 12

Please report any issues you are having to our support department at http://www.roboform.com/support.

New Contributor

Re: Roboform toolbar is not appearing in Firefox 12

Take this one as a report... if you care.

New Contributor

Re: Roboform toolbar is not appearing in Firefox 12

I have been having this same problem, and at least in my case it seems to be some incompatibility between AVG (anti-virus software) and Roboform in Firefox (no other browsers seem to be affected). I contacted Roboform's customer support. They can't reproduce the issue and once they discovered AVG was involved they are now refusing to help. They did mention that they changed their security certificate, so that may be causing a problem, but they refuse to look into it further. Their claim is that AVG is causing the problem. This may be true, but I think its terrible that they won't work with me and AVG to resolve the issue.

Bottom line is that Roboform is not working, they're not helping, and AVG and Firefox is more valuable to me than Roboform (and I have a very low tolerance for bad customer support). So, I've switched to LastPass, which is working out great in all browsers, including Firefox. UI is not as nice as Roboform, but it works and is free. Getting my data out of Roboform was problematic since they won't export full website URLs. So while I was able to get user names and passwords out, I had to manually copy the URLs from the Roboform editor to the LastPass vault.

Anyway, that was my unfortunate solution.

New Contributor

Re: Roboform toolbar is not appearing in Firefox 12

Obviously and unfortunately they seem to have become one of the big.

Edit: Well at least they seem to try a bit to answer here though.