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Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

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New User

Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

Firefox updated to v.22 today and the Roboform toolbar is nowhere to be seen. It is in add-ons and enabled, but not visible through toolbars or as the icon to customize toolbars. All was well with Firefox 21. There appears to be a compatibility problem between Roboform and Firefox 22. Installed version is Roboform v. 7.8.9.5. Please work with them and issue an update. We're stuck without it!

Meanwhile, do you have any suggestions about how to get this working? Reinstalling RF didn't make any difference.

1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

I just upgraded to Roboform 7.9.0.0 and toolbar is working fine with FF22 and Win7. BigRinOz

34 REPLIES
N/A

Re: Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

Please refer to this article which explains how to downgrade to Firefox 21 or read the Install an older version of Firefox on how to downgrade.

--Tobbi

SUMO Contributor

Re: Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

Edit: Underpromise and overdeliver? The update is out already according to their FB page:

RoboForm Password Manager
4 minutes ago via mobile
RoboForm version 7.9.0 has been released and works with Firefox 22. Please download the update from our website at http://www.roboform.com/download.

The word on their Facebook page as of an hour ago is that it will be 1-2 weeks before Roboform is updated for Firefox 22. I can't understand why it is expected to take so long.

New User

Re: Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

Thank you, Tobbi. That solved it for now. At least I have Roboform back and will update FF once RF releases a compatibility update.

Roboform's response was : "RoboForm is not currently compatible with the recent full release of Firefox 22, we are working on a compatibility release however we do not have a eta on deployment. If possible please downgrade to Firefox 21 using the Firefox 21 installer from Mozilla's website to continue to use RoboForm in Firefox until our release is made available to address these compatibility issues"

New User

Re: Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

I getting ready to try to go back to firefox 21 , i tried once already and didn't work... However I going to read the article and try agian ! I also notice I could not sign into Youtube with the new browser update !

New User

Re: Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

Same issues, RoboForm stopped working completely after upgrading to v. 22, I must manually input all user names & passwords. I am getting so frustrated with Firefox, last update (v.21) had issues with a coupon printer from coupons.com, now my RoboForm quit with the latest update. My fix, downgraded FF to v.21, all good now, security issues be damned. When FF and RoboForm get their act together I will upgrade.

Site Moderator

Re: Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

roboform has released version 7.9.0.0 of its toolbar for firefox which should fix the compatibility issue,

New User

Re: Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

Roboform released a new version of their program 7.9.0.0 if that is what you are talking about, however it still does not support FF v.22 acording to their release notes. I wouldn't care to purchase a new program anyway just to use the latest Firefox.

SUMO Contributor

Re: Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

Hi magnumquick, Roboform says on their Facebook page that 7.9.0.0 "works with Firefox 22." Is that not your experience, or have you been getting by with version 6 all this time?

New User

Re: Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

This is my experience, as of yesterday the Roboform website stated in the specs that 7.9.0.0 would not work with FF v.22. This may be fixed at anytime but I will not continue to install/uninstall FF due to conflicts. Software developers continue to pass off issues to the consumer and expect them to find a solution and Mozilla is not alone in this, this is bogus. It's simple, you want me to continue to use your product then continue to make sure it integrates with other programs such as Roboform. I am not a fan of I.E. but at least there were very few issues like this, I continually get some conflict when Mozilla releases an updated version. I will stay with v.21 until I see reports from other users that FF v.22 has no conflicts, good luck.