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Repetitive crashing... unsurfable situation

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New Contributor

Repetitive crashing... unsurfable situation

Recently I've been getting crashes like no tomorrow and its getting irritating. Click on a link crash, Click on the link again crash, Restore session... crash, actually get to the link crashes again. Its been happening for a long time now. I believe it has something to with Java content. Ive got some links to my reports, I've tried leaving email's for Mozilla to get back to me but its been going on for a month now with no response. It's even crashing as im trying to get the links for the reports. Help is much appreciated.

2 REPLIES
Legendary Contributor

Re: Repetitive crashing... unsurfable situation

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.


You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Site Moderator

Re: Repetitive crashing... unsurfable situation

Which Firefox locale are you using?


Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.