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Repeated and constant crashes, Help!

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New Contributor

Repeated and constant crashes, Help!

Firefox has been repeatedly crashing after it's been open for around an hour or so. Sometimes it says it's because the plugin container has stopped working but other times it just outright crashes, and brings me straight to the "send info to mozilla" window. I've tried reinstalling firefox, downgrading flash, upgrading flash etc and it hasn't helped.

If there's any information that I need to provide please respond I would be happy to provide whatever is necessary to fix this issue.

1 ACCEPTED SOLUTION

Accepted Solutions
Grand Master Contributor

Re: Repeated and constant crashes, Help!

Disable the Ghostery addon and or try firefox safe mode.

  • bug 814594 NEW crash in JSC::Yarr::YarrGenerator:Smiley SurprisedpCompileParenthesesSubpattern mainly with Ghostery
19 REPLIES
Grand Master Contributor

Re: Repeated and constant crashes, Help!

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New Contributor

Re: Repeated and constant crashes, Help!

Sure thing, the last 5 crash id's are:

bp-6c134a4f-5c33-4d11-9cc6-510ad2130816
bp-1437246c-3d16-4260-8db4-85bc62130816
bp-be1eb439-3b1c-465d-bd42-6df532130816
bp-519413d0-ae1f-4f29-be22-b98c82130816
bp-a7379eb4-7599-4547-8295-6512d2130816

If there's a need for any other information I'd be happy to oblige, thanks for your help!

Grand Master Contributor

Re: Repeated and constant crashes, Help!

Disable the Ghostery addon and or try firefox safe mode.

  • bug 814594 NEW crash in JSC::Yarr::YarrGenerator:Smiley SurprisedpCompileParenthesesSubpattern mainly with Ghostery
New Contributor

Re: Repeated and constant crashes, Help!

Hey, I've disabled the addon and firefox has been working perfectly again, thanks alot!

On a side note, was it an issue with the addon that could be fixed eventually? Should I try re-enabling it once they put out a patch? Or is it just an addon known to cause issue that I shouldn't ever use again.

Support Forum Moderator

Re: Repeated and constant crashes, Help!

Yes the current version is Ghostery 5.0.3 and others have reported it to solve the problem of freezes or crashes.

Please try the upgrade and report back.

New Contributor

Re: Repeated and constant crashes, Help!

I'm having same issues as 'systm' had. Here is the info for my last 5 crashes:

8/23/13 11:58am cc874dd5-2abe-4d43-bc12-14546fb0e904
8/23/13 11:53am bp-957afc4e-1c20-4344-86b5-6b4132130823
8/23/13 11:22am bp-2dab95dc-e19e-440f-b8ba-6d9cc2130823
8/23/13 11:10am 9003c26b-afe1-4609-829e-af2a564a926d
8/23/13 11:08am 1d86fff9-c820-406c-999f-8a7f53dd32ea

PLEASE!!! help me! This is driving me to pull my hair out LOLOL!! Thank you!

Support Forum Moderator

Re: Repeated and constant crashes, Help!

Hi Marsea,

You are having crashes. They may have nothing in common with this threads Original Post. If they have the same solution you would have tried it and solved your own problem.

  1. Please start your own question using /questions/new
  2. Follow the prompts to include full trouble shooting information.
  3. Post back here again to confirm you have done that.
  • Your crashes may well be Flash &/or video related by the way
New Contributor

Re: Repeated and constant crashes, Help!

Here are IDs for my crashes:

dffa2323-0fab-4f71-b597-cd61783590c8
b505efc2-c269-42c1-a2db-51c1547b88fb
cfc68b68-6bbd-4071-a2af-e3564e5fac31
19f79221-648f-4e3a-b80c-6101743cbefb
0136f8ba-2a00-44fb-8af3-fea572cb76bd

or FULL version (as COPIED) :

dffa2323-0fab-4f71-b597-cd61783590c8 05-Sep-13 6:15 
b505efc2-c269-42c1-a2db-51c1547b88fb 05-Sep-13 6:08 
cfc68b68-6bbd-4071-a2af-e3564e5fac31 05-Sep-13 6:07 
19f79221-648f-4e3a-b80c-6101743cbefb 05-Sep-13 5:49 
0136f8ba-2a00-44fb-8af3-fea572cb76bd 05-Sep-13 5:45 


Plugin crashes actually NOT on any movie clip but on these sites:
http://www.google.com/finance?q=bhp&ei=xpsnUuDiKMnvkQX6VQ
There is a CHART there that with SHOCKWAVE PLUGIN disabled shows OK but in its primitive version. When plugin is enabled then Firefox freezes, plugin keeps eating RAM at a rate of ~ 30MB / sec, and eventually Firefox says in STATUS BAR: ADOBE FLASH PLUGIN HAS CRASHED.

Up until ~ 3 weeks ago all worked fine. Now no matter what updates I run the plugin crashes. I even tried two of my past Restoration points - even this does not fix the problem, which is really strange.

Grand Master Contributor

Re: Repeated and constant crashes, Help!

balba, they need to be submitted and start with bp- to work.

Can you make your own thread, as already said here you may have a different problem than the OP (that was solved).