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Reinstalled Firefox and lost my bookmarks, attempted to restore, but is only giving me todays date.

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New Contributor

Reinstalled Firefox and lost my bookmarks, attempted to restore, but is only giving me todays date.

I was on live chat with a Norton specialist and they deleted/reinstalled my Firefox so fast that I didn't even have time to ask him if he saved my bookmarks. When I did ask him about the bookmarks, he said he was not trained in Firefox, but that the bookmarks could be restored.

I've attempted to restore the bookmarks as directed, but they give me the current date 2/13/13(reinstall date) of which I don't have any bookmarks? How do I recover my bookmarks? Do I need to restore my pc to an earlier version?

6 REPLIES
New Contributor

Re: Reinstalled Firefox and lost my bookmarks, attempted to restore, but is only giving me todays date.

Well I just restored my pc to an earlier date and that did not work.

I also forgot to mention that all my saved passwords and etc. are lost!

Site Moderator

Re: Reinstalled Firefox and lost my bookmarks, attempted to restore, but is only giving me todays date.

It sounds like they deleted your profile when uninstalling Firefox, which will make you lose all your Firefox information. You can try to run a program like recuva, but it is likely gone forever.

New Contributor

Re: Reinstalled Firefox and lost my bookmarks, attempted to restore, but is only giving me todays date.

I'm running Recuva, but I'm not exactly sure what or even if the files I need to restore are there? I have them sorted by date and assume it would be 2/13/13 as this was when it was reinstalled?

Any ideas?

Site Moderator

Re: Reinstalled Firefox and lost my bookmarks, attempted to restore, but is only giving me todays date.

Look for the files listed in Recovering important data from an old profile

New Contributor

Re: Reinstalled Firefox and lost my bookmarks, attempted to restore, but is only giving me todays date.

I do see some ......local/mozilla/firefox/profile/ links that are recoverable. Would those possibly work?

Is it possible that a previous firefox/maintenance service link work?

Ugh!

New Contributor

Re: Reinstalled Firefox and lost my bookmarks, attempted to restore, but is only giving me todays date.

try these together; 1st one is where to find 2 files used for password retrieval; 2nd specifies the files to look for and transfer to the new profile folder.

https://support.mozilla.org/en-US/questions/952818?esab=a&s=old+profile+folder&r=3&as=s

and

https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile?esab=...