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Redbox movie locater button does not work on FIREFOX; but it is ok on Explorer

New Contributor

Redbox movie locater button does not work on FIREFOX; but it is ok on Explorer

Application Basics

Name: Firefox Version: 27.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0

Crash Reports for the Last 3 Days

All Crash Reports


Name: McAfee SiteAdvisor Version: 3.6.5 Enabled: false ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424 browser.startup.homepage:| browser.startup.homepage_override.buildID: 20140212131424 browser.startup.homepage_override.mstone: 27.0.1 dom.mozApps.used: true extensions.lastAppVersion: 27.0.1 network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1392652047 places.history.expiration.transient_current_max_pages: 100637 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true 0 print.printer_HP_Officejet_J4680_series.print_bgcolor: false print.printer_HP_Officejet_J4680_series.print_bgimages: false print.printer_HP_Officejet_J4680_series.print_colorspace: print.printer_HP_Officejet_J4680_series.print_command: print.printer_HP_Officejet_J4680_series.print_downloadfonts: false print.printer_HP_Officejet_J4680_series.print_duplex: 0 print.printer_HP_Officejet_J4680_series.print_edge_bottom: 0 print.printer_HP_Officejet_J4680_series.print_edge_left: 0 print.printer_HP_Officejet_J4680_series.print_edge_right: 0 print.printer_HP_Officejet_J4680_series.print_edge_top: 0 print.printer_HP_Officejet_J4680_series.print_evenpages: true print.printer_HP_Officejet_J4680_series.print_footercenter: print.printer_HP_Officejet_J4680_series.print_footerleft: &PT print.printer_HP_Officejet_J4680_series.print_footerright: &D print.printer_HP_Officejet_J4680_series.print_headercenter: print.printer_HP_Officejet_J4680_series.print_headerleft: &T print.printer_HP_Officejet_J4680_series.print_headerright: &U print.printer_HP_Officejet_J4680_series.print_in_color: true print.printer_HP_Officejet_J4680_series.print_margin_bottom: 0.5 print.printer_HP_Officejet_J4680_series.print_margin_left: 0.5 print.printer_HP_Officejet_J4680_series.print_margin_right: 0.5 print.printer_HP_Officejet_J4680_series.print_margin_top: 0.5 print.printer_HP_Officejet_J4680_series.print_oddpages: true print.printer_HP_Officejet_J4680_series.print_orientation: 0 print.printer_HP_Officejet_J4680_series.print_page_delay: 50 print.printer_HP_Officejet_J4680_series.print_paper_data: 1 print.printer_HP_Officejet_J4680_series.print_paper_height: 11.00 print.printer_HP_Officejet_J4680_series.print_paper_name: print.printer_HP_Officejet_J4680_series.print_paper_size_type: 0 print.printer_HP_Officejet_J4680_series.print_paper_size_unit: 0 print.printer_HP_Officejet_J4680_series.print_paper_width: 8.50 print.printer_HP_Officejet_J4680_series.print_plex_name: print.printer_HP_Officejet_J4680_series.print_resolution: 0 print.printer_HP_Officejet_J4680_series.print_resolution_name: print.printer_HP_Officejet_J4680_series.print_reversed: false print.printer_HP_Officejet_J4680_series.print_scaling: 1.00 print.printer_HP_Officejet_J4680_series.print_shrink_to_fit: true print.printer_HP_Officejet_J4680_series.print_to_file: false print.printer_HP_Officejet_J4680_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_J4680_series.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_J4680_series.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_J4680_series.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1392534375


Adapter Description: ATI Radeon HD 4200 Adapter Drivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 256 Device ID: 0x9710 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (6.1.7601.17789) Driver Date: 7-14-2009 Driver Version: 8.640.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4

Site Administrator

Re: Redbox movie locater button does not work on FIREFOX; but it is ok on Explorer

Hi cfperry,

Can you reproduce this issue in Safe Mode?

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

New Contributor

Re: Redbox movie locater button does not work on FIREFOX; but it is ok on Explorer

I tried the safe node and the problem continued. I had a crash (apparently I used some Windows 7 gadgets that made me vulnerable) and needed to rebuild my files. I also had to reload FIREFOX. In the earlier existence, I had no trouble using the "hold for pick up" button on the REDBOX site. Now when I click on the button, it just highlights one of the words without going to the new page.

Legendary Contributor

Re: Redbox movie locater button does not work on FIREFOX; but it is ok on Explorer

Could you try relaxing your restriction on third party cookies to see whether that makes any difference?

orange Firefox button (or Tools menu) > Options > Privacy

Try changing "Accept third party cookies" from "From visited" to "Always", then log out/log in to the site and test the button again.

Any difference?