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Recently experiencing slowness, and crashes

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Recently experiencing slowness, and crashes

Just recently---about a week,I'm experiencing extreme slowness, and crashes. Also, it seems the computer---an old one, just keeps running or looking for something, even though it seems I'm at the website and it doesn't need to do this? This used to not be a problem, but now it is. From a novices point of view, It just seems the computer wants to keep computing when it probably doesn't need to? I keep getting the two messages: Firefox not responding---associated with the little hour glass, and unresponsive script. These are the message's I get when things get slow and "unresponsive". Hope someone can help. I do try to keep up with the computer maintenance; hard disk, and defragging. But, that makes no difference. I have noticed though recently, that when I do clear space on my hard disk, I keep showing a lot of space can be cleared compared to normal? Thank you.

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Site Moderator

Re: Recently experiencing slowness, and crashes

Well, for starters, the version of Firefox that you are running is extremely old, which means it is a very slow version. I would do the following to try to speed it up:

  1. Download the newest version of Firefox from www.getfirefox.com. Install it.
  2. After Firefox is started up, Install all Windows updates
  3. Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.
  4. Scan for any Malware. You can use tools like MalwareBytes' Anti-Malware, TDSSKiller - AntiRootkit Utility and Microsoft Security Essentials (A good permanent anti-virus if you don't already have one)
28 REPLIES
Site Moderator

Re: Recently experiencing slowness, and crashes

Well, for starters, the version of Firefox that you are running is extremely old, which means it is a very slow version. I would do the following to try to speed it up:

  1. Download the newest version of Firefox from www.getfirefox.com. Install it.
  2. After Firefox is started up, Install all Windows updates
  3. Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.
  4. Scan for any Malware. You can use tools like MalwareBytes' Anti-Malware, TDSSKiller - AntiRootkit Utility and Microsoft Security Essentials (A good permanent anti-virus if you don't already have one)
Site Moderator

Re: Recently experiencing slowness, and crashes

For the issues you are reporting, see:

However, you are using Firefox 3.6.18 which is badly outdated and insecure. Updating Firefox may resolve your issues.

Your best bet would be to download and install the current version of Firefox for Desktop from www.mozilla.org (Firefox 14.0.1 right now) ... assuming your Windows XP has the latest Service Pack. See Firefox no longer works with some versions of Windows XP and How to download and install Firefox on Windows.

P.S. I didn't see the reply from Tylerdowner before I posted. I agree you should also get the latest Windows updates, update your plugins, check for malware, and get an up-to-date antivirus - read Troubleshoot Firefox issues caused by malware. I can also recommend Microsoft Security Essentials, which I use myself on Windows 7.

New Contributor

Re: Recently experiencing slowness, and crashes

Tylerdowner,

 Thank you for your reply. Yes, I'm aware I'm using the older version of Firefox. But, I've tried numerous times using the latest version, and frankly it doesn't work as well as this older version. It certainly isn't any faster, and when I try to scroll down my bookmarks list---and I have many bookmarks, it takes for ever to do that; at least the older version is very quick at doing that.
 So, I just gave up on the new version, Tylerdowner. I do have anti spy ware through my provider(Charter). 
 So, I guess we're back to square one? Actually, I believe I was told with this old computer I have, that an older version may be better? Again, thank you, and I hope you may have some other solutions.
Site Moderator

Re: Recently experiencing slowness, and crashes

First, running an old version is not better, as you are vulnerable to many security risks publicly exploited in the wild.

Second, as I was going to tell you if you upgraded and still had problems Smiley Wink is you should update to Firefox 14, and then try the brand new Firefox Reset Refresh Firefox - reset add-ons and settings. This will fix issues like your bookmark scrolling issue, etc.

So, I'd suggest following my before steps, and if you still have problems, reset Firefox Smiley Happy I'm pretty sure it will make your life a bit more bearable.

Now of course, with such an old pc, you aren't going to get the best performance, but running 3.6 is not sustainable, and Versions 14 with a reset is going to be as good or better, with added security.

New Contributor

Re: Recently experiencing slowness, and crashes

Hi Alice,

Thank you for the reply, I guess my reply is essentially the same as the one I gave Tylerdowner. And that is, I already tried the newer version and it is actually worse than the older version on my older system. Yes, sounds strange, but believe me Alice, I've tried the newer version numerous times, to no avail. 
 Wish that would have been the answer! That being the case Alice, what do you suggest I do now? Again thank you, and I hope something can be hopefully resolved.
New Contributor

Re: Recently experiencing slowness, and crashes

Tylerdowner,

 I will definitely try your suggestion; what do I have to lose. Once I install the latest version, I will first of all try it with no reset and see how that goes. Frankly, based on past times trying it---like yesterday, I believe I'll have to give reset a whirl. 
 This must be ironic, but while replying to your message Tylerdowner, I got the proverbial hour glass, and associated message. Firefox not responding. 
 While this happens, it seems my computer is just walling away, trying to do something, or look for something. 
 Once again, thank you.
New Contributor

Re: Recently experiencing slowness, and crashes

Tylerdowner,

 I installed version 14, and so far all's well. I've only been using it for about 15 minutes, but so far no problems.  The bookmarks drop down's menu speed, while not as fast as before, seems OK for now. So, I'll for go using reset for now.
 I do recall another problem I had with the new version though. When viewing and listening to music on Youtube, the audio and video were not as good with the older version. The audio would skip, where as with the older version that wouldn't happen. Any suggestions as to how to improve the audio quality when listening and viewing Youtube Tylerdowner?
As I recall now, it might have been something about either Adobe, or Flashplayer? Something to the effect using an older version, or a different plugin? Actually not too sure any longer, and being rather limited in my computer skills, but you probably know what I'm talking about? Again, any suggestions with Youtube music, for better quality? I do appreciate your  willingness to help Tylerdowner.
 Again, so far so good. I will let you know how things develop.
Site Moderator

Re: Recently experiencing slowness, and crashes

Hi, sciencemagic

Your reply was to Tylerdowner but hopefully the two of you won't mind if I jump in to maybe help with your Flash issues.

Did you ever upgrade to Flash 11.4? I would try that first. See Flash Plugin - Keep it up to date and troubleshoot problems (under Updating Flash).

There are some other suggestions here:

If that doesn't help, some Windows XP users report that Flash Player 10.3 works better on their older systems than Flash Player 11.x so you might consider uninstalling Flash 11.3 (or Flash 11.4) and downgrading to Flash 10.3.... See Adobe Flash plugin has crashed - Prevent it from happening again and Adobe's How do I revert to a previous version of Flash Player? page for details. Note that the latest Flash Player 10.3 plugin includes all known security patches.

New Contributor

Re: Recently experiencing slowness, and crashes

Hi Alice,

  I already have downgraded to Flash 10.3, and that actually helped. Strange how an older system would be better? I'm beginning to realize my older computer just has some limitations working in concert with new programs? But, I did realize the newer Firefox didn't work as well as the older version 3.5 when using Youtube music. The audio would skip at times, where as with version 3.5, it wouldn't. 
 I do appreciate your jumping in Alice. I'm not afraid to try things that may ultimately help my system. 
 Yes, a new computer is on my radar. Just worried how to transfer all my date from this old computer, to a new one. Again, thank you.