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Recently a “Page not found” message appears after clicking some of the links at CNN.com. After deleting that page, the correct page is displayed.

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New User

Recently a “Page not found” message appears after clicking some of the links at CNN.com. After deleting that page, the correct page is displayed.

Since this error message is a recent (but persistent) occurrence, can it be avoided? Thanks! Richard Evans

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Recently a “Page not found” message appears after clicking some of the links at CNN.com. After deleting that page, the correct page is displayed.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
4 REPLIES
All Star

Re: Recently a “Page not found” message appears after clicking some of the links at CNN.com. After deleting that page, the correct page is displayed.

So some of the links appear to be dead? What do you mean "after deleting that page"? Which page? The home page for cnn.com? By "deleting", do you mean that you remove it from the browser's history? Which links did not work? The ones I tried all worked.

Site Moderator

Re: Recently a “Page not found” message appears after clicking some of the links at CNN.com. After deleting that page, the correct page is displayed.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
New User

Re: Recently a “Page not found” message appears after clicking some of the links at CNN.com. After deleting that page, the correct page is displayed.

Thanks cor-el. These steps solved the problem! Richard Evans

New User

Re: Recently a “Page not found” message appears after clicking some of the links at CNN.com. After deleting that page, the correct page is displayed.

cor-el's answer solved the problem. Thanks, Richard Evans