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Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

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Regular User

Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

The Real Player Browser Download Record Plugin 15.0.1 in Firefox 10 stopped appearing on all videos. It was working from 1/31 to 2/3 and now doesn't show at all. A clean reinstall of Real Player 15 Plus doesn't fix this. OS is Windows 7 Home Premium. As usual after a F.F. upgrade, the download button works on Internet Explorer. Now it's the weekend and Real's Developers aren't even working! The Developers of both companies need to coordinate this once and for all. Norton started doing this with Mozilla at my suggestion for the Norton Tool Bar and there no longer is any delay in compatibility. Please contact Real Player tech support to complain. Their Case Manager told me that the three week compatibility delay with Real Player 14 last year would never happen again. I wouldn't bet on it.

  Update Note: This thread is now also about "Adobe Flash 11.3 doesn't load video content"  because people having that problem started posting here.

locked by a moderator - 07-11-2012 07:47 UTC

1 ACCEPTED SOLUTION

Accepted Solutions
Regular User

Re: Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

Hey, guys. I have good news on the RealPlayer Browser Record Plugin compatibility with Firefox 10.0. It's fixed, as of two days ago but tech support wasn't informed properly. Yesterday, 2/8 I tried to check for updates and there was one and it fixed the compatibility problem. Here's what to do. Click on the RealPlayer button in the upper left corner of RealPlayer and on the menu that opens, click on "Check for Updates". You should see an update checked for the same "15.0" but when you run the update it should say it's now reading "15.0.2". If the download button still doesn't appear, I think I had to then open the Firefox Addons folder, click on "extensions"and enable the Plugin extension by simply clicking the "enable" button which should now be available. Then just restart Firefox and it should work. Let me know if you're still having any problem with it.

117 REPLIES
Legend

Re: Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

Perform the suggestions mentioned in the following articles:


See these RealPlayer Troubleshooting articles:

  1. RealPlayer - Download This Video option does not appear
  2. RealPlayer - Download This Video button is missing

Check and tell if its working.


-> Update All your Firefox Plugins -> https://www.mozilla.org/en-US/plugincheck/

  • When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)
Regular User

Re: Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

Hi mha007, Apparently you didn't read or understand the problem. Not one single suggestion had anything to do with the actual problem. I'm a pretty advanced user and I'm trying to report that this is a Developer issue involving updating the compatibility of the Firefox Browser Record Plugin 15.0.1 specifically for Firefox 10.0. Everything you referred me to, of course, doesn't work because it can't work until the RealPlayer Developers get off their asses and update the Plugin. If I said it "stopped appearing on all videos", I meant what I said. This has nothing to do with any given site at all. I've tested every single idea in that stupid knowledge base. These are simply very basic user instructions for a user who doesn't know how this button works. They cannot ever clear up or even explain a compatibility issue that has to be updated by the Developers. We go through this every update of Firefox. Thanks for trying, though, but we really need users of Firefox 10.0 that are also having this problem with the compatibility of the Browser Record Plugin 15.0.1 to complain to ReaPlayers' Developers.

New User

Re: Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

Hello CheckMate, I'm not a very "advanced user" in computers, but I know enough that I'm too having problems downloading videos with RealPlayer downloader and FireFox 10.0. It is very frustrating, IE does work with no problems, but I prefer using FireFox. Please let us know when a fix comes out and how to fix this problem. Thanks,

New User

Re: Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

I have the same problem) Let's say hello to Google Chrome & IE for the nearest 3 weeks! :-P

New User

Re: Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

I really don't understand why???? Its so tired, b/c I really like firefox but when I tried to play a videogame like this: http://www.wagerweb.com/casino/blackjack-table/ it doesn't work, what can I do?? b/c its with dif pages so thats why I don't think is /web.

I think firefox is not the same! thats too bad.

Legend

Re: Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

@SportsCesar

The game's link you provided requires Adobe Flash plugin. It does not have anything to do with any RealPlayer plugins. See the following link regarding the Flash Plugin

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

New User

Re: Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

Well I´m going to do that and I hope this could help me.

Thank you for your help!! Smiley Happy

New User

Re: Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

HEY GUYS Real Player Browser Download Plugin button is disabled in F.F 10 , wat should i do now?? go for an earlier version of F.F??

or else change my browser with an alternate one ??
Regular User

Re: Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.

Hey, guys. I have good news on the RealPlayer Browser Record Plugin compatibility with Firefox 10.0. It's fixed, as of two days ago but tech support wasn't informed properly. Yesterday, 2/8 I tried to check for updates and there was one and it fixed the compatibility problem. Here's what to do. Click on the RealPlayer button in the upper left corner of RealPlayer and on the menu that opens, click on "Check for Updates". You should see an update checked for the same "15.0" but when you run the update it should say it's now reading "15.0.2". If the download button still doesn't appear, I think I had to then open the Firefox Addons folder, click on "extensions"and enable the Plugin extension by simply clicking the "enable" button which should now be available. Then just restart Firefox and it should work. Let me know if you're still having any problem with it.