cancel
Showing results for 
Search instead for 
Did you mean: 

Rapport missing from toolbar in Firefox version 18. Is it no longer compatible with Firefox?

Highlighted
New Contributor

Rapport missing from toolbar in Firefox version 18. Is it no longer compatible with Firefox?

I get no indication that Rapport is active so I can't trust Firefox if I need Rapport protection.

6 REPLIES
Site Moderator

Re: Rapport missing from toolbar in Firefox version 18. Is it no longer compatible with Firefox?

hello, try to update trusteer rapport from the console or in case this doesn't solve the issue please directly contact trusteer's support: https://www.trusteer.com/support/report-problem

New Contributor

Re: Rapport missing from toolbar in Firefox version 18. Is it no longer compatible with Firefox?

Console? What is the console?

Site Moderator

Re: Rapport missing from toolbar in Firefox version 18. Is it no longer compatible with Firefox?

New Contributor

Re: Rapport missing from toolbar in Firefox version 18. Is it no longer compatible with Firefox?

Hello,

A possible situation/solution- Rapport is running (you're protected) but the icon does not appear (some banks choose this as a default), you can set it here:

For Windows: 1. Click Start -> All Programs -> Trusteer Rapport -> Rapport Console 2. Next to "Address bar icon" click "show" 3. Restart your browser (close all open browser windows and open a new window)

For Mac: 1. Go to System Preferences 2. Under "Other" click Rapport 3. Check "Display Rapport icon in browser address bar 4. Restart your browser (close all open browser windows and open a new window)

Otherwise, Rapport might not be running. You can turn it on via the start menu/System preferences. If it still doesn't appear please contact our support at www.trusteer.com/support/report-problem

Alex, Trusteer Technical Support

New Contributor

Re: Rapport missing from toolbar in Firefox version 18. Is it no longer compatible with Firefox?

Thanks, Alex. That is useful information. I've notice since I've installed the update that the Rapport icon also appears in my menu bar. Does that mean if it's bright green Rapport is running, and if it's darker, dull green it's not? Or is it just a quick way to go to the System preferences?

New Contributor

Re: Rapport missing from toolbar in Firefox version 18. Is it no longer compatible with Firefox?

Hi JeanMS,

Happy to help Smiley Happy

Like you said- it's just a quick way to go to the Rapport console. If it's green- it's on. There shouldn't be a few shades of green there. I'll check it on our end.

Alex, Trusteer Technical Support