cancel
Showing results for 
Search instead for 
Did you mean: 

Random Crashes FF 18.0.2

Highlighted
New Contributor

Random Crashes FF 18.0.2

I have random crashes with FF while browsing various websites. It can crash when switching websites or even when not even moving the mouse.

I think I may have an incompatible plugin somewhere. Can anyone offer some advice?

Last 2 crash reports -- bp-668e04f5-8134-4f52-bdd4-b62892130211

bp-30567f23-c2bb-4781-96d8-24c9c2130211

Thanks!

Edit: Add another crash--

bp-26e6da45-00bb-4c9d-b4c4-9c2c92130211

Edit 2: After using the reset Firefox feature, I got another 2 crashes--

bp-eb31b5d1-bcbe-40af-a608-5fc812130212

bp-837e84f2-d779-497b-b989-acc942130212

More crashing.....

bp-7ae5964f-71f5-45da-82ee-a439a2130212

24 REPLIES
Site Moderator

Re: Random Crashes FF 18.0.2

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New Contributor

Re: Random Crashes FF 18.0.2

Firefox reset did not work. Updated original post with update.

Thanks!

N/A

Re: Random Crashes FF 18.0.2

Since some crashes seem to be somewhat in relation with java... get the recent java Version and possible also make a fresh firefox install Smiley Happy

New Contributor

Re: Random Crashes FF 18.0.2

Uninstalled/reinstalled Firefox/Java.

Crashed shortly thereafter.--

bp-be8615a4-03de-4610-a731-daf512130212

Site Moderator

Re: Random Crashes FF 18.0.2

Are you using Firefox Sync?

N/A

Re: Random Crashes FF 18.0.2

if you use sync, try to deactivate sync on your computer and login new, make some backup of your profile folder (recokmmended in general) and clear your firefox sync data - so everything gets added again in a fresh, new way.

New Contributor

Re: Random Crashes FF 18.0.2

Not using FF Sync.

In the meantime... more crashes Smiley Happy

bp-0d0f6148-e98e-4cac-b1c6-251f32130212

bp-8ab1da50-753f-4146-8f3d-bd4aa2130212

bp-9b8dfab5-2514-4aa1-9562-863e72130212

Site Moderator

Re: Random Crashes FF 18.0.2

If you install Firefox nightly, does that resolve the crashes (at least one is fixed in Firefox 20)

http://nightly.mozilla.org/

N/A

Re: Random Crashes FF 18.0.2

would not go so far to install a nightly... after all they are not so stable from update to update... but http://www.mozilla.org/en-US/firefox/all-aurora.html is a good midde way between stability and experimental!

I know at least a handful persons, which have switched to Firefox Aurora because of trouble with stable Firefox Versions.

If you switch release channels, consider using Aurora Smiley Happy