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Problem with FF 19 on both Windows and Mac - Facebook error?

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New User

Problem with FF 19 on both Windows and Mac - Facebook error?

I'm having trouble both on Windows and my Mac with Firefox 19 - it has to do with Facebook. I have Facebook as a pinned tab and it will come to the forefront and tell me that error running a script has been received. I can ignore or click "Cancel".

I don't know whether the problem is with Firefox or Facebook - can anyone enlighten me? And offer a possible 'fix"?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Problem with FF 19 on both Windows and Mac - Facebook error?

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

6 REPLIES
Site Moderator

Re: Problem with FF 19 on both Windows and Mac - Facebook error?

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: Problem with FF 19 on both Windows and Mac - Facebook error?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
New User

Re: Problem with FF 19 on both Windows and Mac - Facebook error?

That seems to have 'fixed' the problem on both platforms. If the error message comes back, I'll be back in touch.

Thanks,

Clinton

Site Moderator

Re: Problem with FF 19 on both Windows and Mac - Facebook error?

Thanks for reporting back! It's users like you that report back making a difference to the open web!

New User

Re: Problem with FF 19 on both Windows and Mac - Facebook error?

Funny - I'm so active on the Apple forums that 'replying' just comes second nature - I HATE it when I give a user a good and long answer and they never return.

BTW - there was a user on the Apple MacBook Pro forum last night having the same problem - I just copied and pasted your answer (which worked for me) and it worked for him as well. So you've done a number of 'good deeds' with one reply.

Thanks so much,

Clinton

Site Moderator

Re: Problem with FF 19 on both Windows and Mac - Facebook error?

Beautiful! We are always glad to assist users like you and users facing the same issue. Thanks for dropping by once again and letting us know.

Have a nice day!