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'Problem loading page. FF unable to connect to server' (even when firewall is disabled) but websites load on other browsers

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New User

'Problem loading page. FF unable to connect to server' (even when firewall is disabled) but websites load on other browsers

I keep getting this message on Firefox: Unable to connect

        ' Firefox can't establish a connection to the server www.examplewebsite.com
            
         The site could be temporarily unavailable or too busy. Try again in a few
   moments.
 If you are unable to load any pages, check your computer's network
   connection.
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web.'

my other browsers (IE and Chrome) work fine. I want to use firefox as this has some useful add-ons which are not available on the other browsers.

I've checked my firewall and deleted firefox from the list of programs allowed and then added it again but this did not work. I've disabled by firewall, but firefox is still unable to connect. I've uninstalled and re-installed firefox but this also did not work. I've reset firefox to default settings and this did not work. I've also clicked the 'no proxy' in tools/options/ etc but this did not work.

Please could someone help!

Tags (2)
24 REPLIES
Grand Master

Re: 'Problem loading page. FF unable to connect to server' (even when firewall is disabled) but websites load on other browsers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

New User

Re: 'Problem loading page. FF unable to connect to server' (even when firewall is disabled) but websites load on other browsers

Hi,

Thanks for replying.

I've re-opened firefox in safe mode but I still get the same message when I try to go on other sites.

Grand Master

Re: 'Problem loading page. FF unable to connect to server' (even when firewall is disabled) but websites load on other browsers

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

New User

Re: 'Problem loading page. FF unable to connect to server' (even when firewall is disabled) but websites load on other browsers

I've just removed firefox program files and reinstalled it but the problem still persists.

I've only gotten this problem since firefox autimatically updated. Is there any way of downloading an older version?

Grand Master

Re: 'Problem loading page. FF unable to connect to server' (even when firewall is disabled) but websites load on other browsers

New User

Re: 'Problem loading page. FF unable to connect to server' (even when firewall is disabled) but websites load on other browsers

No that hasn't worked. I still get the same message.

Grand Master

Re: 'Problem loading page. FF unable to connect to server' (even when firewall is disabled) but websites load on other browsers

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

New User

Re: 'Problem loading page. FF unable to connect to server' (even when firewall is disabled) but websites load on other browsers

I've already 'reset firefox' twice but I still get the same problem.

Grand Master

Re: 'Problem loading page. FF unable to connect to server' (even when firewall is disabled) but websites load on other browsers

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!