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Problem With Silverlight

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New Contributor

Problem With Silverlight

Hello, I recently was notified via the Firefox Plugin checker that my version of Silverlight was outdated. Going to the site linked, I made an attempt to download the latest version. However, upon making this attempt, I was informed that my browser did not support the 64-bit version of Silverlight. Not only that, but it now appears that I no longer have that plugin. Thus, I have a few questions- 1) Do I even need Silverlight? I can access YouTube just fine (video and sound plays just fine barring issues that have more to do with the age/wear of my computer than anything) 2) If the answer to above is "yes", how do I get Silverlight back?

11 REPLIES
Legendary Contributor

Re: Problem With Silverlight

Hello ponyparty, firefox as a 32-bit browser needs 32 version plugins(64-bit mode support for IE only) see: http://www.microsoft.com/getsilverlight/locale/en-us/html/installation-win-SL4.html

see in the next link in system requirements the Minimal Requirements (down in the page) : http://www.microsoft.com/getsilverlight/get-started/install/default.aspx#instruct

For me forget the Silverlight . It is something like adobe flash, but from microsoft.

see also: Use the Silverlight plugin to play audio and video


thank you

New Contributor

Re: Problem With Silverlight

1) Is there a 32-bit Silverlight available, or is it all 64-bit?

2) So you're saying that as long as I have Flash, I should be fine without Silverlight?

Legendary Contributor

Re: Problem With Silverlight

1) it is for 32-bit, see first screenshot, the 64-bit is for ie only

2) yes you are definitely ok and without Silverlight


thanks

2013-03-13-14-08-16-12babf.png 2013-03-13-14-08-12-e4220c.png
New Contributor

Re: Problem With Silverlight

Silverlight is needed on iMAC to play back Netflix instant movies.

Netflix playback suddenly stopped working over the last day or so on Firefox (Safari is working just fine). Netflix said I needed to re-install the Silverlight plug-in. I followed the instructions to delete the plugin from HardDrive/Library/Internet Plug-Ins and downloaded the plug-in.

Still did not work.

Then I noticed that Silverlight is no showing up in the list of Firefox Tools/Add-ons even though it is in my Plug-ins folder. Should it show up there?

This morning I downloaded the latest Firefox version, and the problem still exists...

I have repeated the installation process a number of times to no avail including restarting the computer and running DiskUtility to correct preferences. Also cleaned iut Firefox cache.

Help anyone? Am I the only one having this issue?

Legendary Contributor

Re: Problem With Silverlight

Hello TheRedOak, try to Re-initializing the plugins database and check it again.


thank you

New Contributor

Re: Problem With Silverlight

Amazing. That did it!

Many thanks!!

I could have tried one million different approaches and would not have uncovered that solution.

Over the past few days I have chatted with Netflix and Microsoft and they both concluded it was not their problem, they were not aware of anyone else with this issue and so I was getting ready to stop using Firefox.

Might be good to make them aware of this solution.

Legendary Contributor

Re: Problem With Silverlight

you are welcome TheRedOak

New Contributor

Re: Problem With Silverlight

ponyparty,

I had the same problem, with Netflix being the reason I was prompted to update my version of Silverlight. Netflix tech support was not at all helpful and just kept showing me the same table over and over, which stated that if I had Firefox 3.6 or higher (which I DID!) Silverlight should run properly. Unfortunately I received the same error over and over and over, even after updating my version of Firefox (as was recommended by both people I talked to at Netflix).

I am not a computer person. I do not know the difference between 64-bit and 32-bit. But from this forum I came to understand that the 64-bit version of Silverlight (which apparently is standard as it was the only option I was given upon downloading) is only compatible with Internet Explorer. I found a 32-bit version of silverlight here which I installed and FINALLY PRAISE JESUS Netflix was back up and running.

Such a super frustrating problem. I hope this helps somebody like me who is JUST TRYING TO WATCH ONLINE TV INSTEAD OF DOING HOMEWORK. Because if Netflix isn't working, let's be honest, it throws a real wrench in one's life.

New Contributor

Re: Problem With Silverlight

Thanks for the tips, just disabling the Silverlight plug in in Firefox 21.0 did the trick for me. Prior to doing so it was always crashing!