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Print from the PDF viewer without page information

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New User

Print from the PDF viewer without page information

Had some clients contact us today saying that when they print PDF's out of our system, there's junk at the top of the page they don't want.

Looking into it, it's because when the user prints the page directly from firefox 19's pdf viewer, page information including url and file name get embedded at the top of the page (the same way a web page looks when you print that).

Obviously when you're printing a pdf, you really want the document in it's pure form. I can't find any options in the interface for switching off printing the page details. Here's an example pdf: http://cdn.arosoftware.com/files/IMG.pdf

Currently our solution is to tell clients to download the pdf first, then print it, but the explanation is a painful one.

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1 ACCEPTED SOLUTION

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Mozilla Support Contributor

Re: Print from the PDF viewer without page information

The headers and footers will be suppressed starting in Firefox 22, but hopefully it will get moved forward into an earlier release. Bug 743252 – Don't print the URL and other information when printing PDFs - note: please avoid posting comments in bugs because they are cc'd by email to over a dozen people.

15 REPLIES
Mozilla Support Contributor

Re: Print from the PDF viewer without page information

Users also could use the Page Setup dialog (on Windows) or options in the Print dialog (on Mac) to clear all the headers and footers, but that's probably more hassle than using their external software.

For information on how to disable the PDF viewer, see this thread: https://support.mozilla.org/questions/951136

Mozilla Support Contributor

Re: Print from the PDF viewer without page information

The headers and footers will be suppressed starting in Firefox 22, but hopefully it will get moved forward into an earlier release. Bug 743252 – Don't print the URL and other information when printing PDFs - note: please avoid posting comments in bugs because they are cc'd by email to over a dozen people.

New User

Re: Print from the PDF viewer without page information

Wow that was fast. Many thanks for the info. Fingers crossed they move the fix forward.

New User

Re: Print from the PDF viewer without page information

This is very serious issue for a some use cases. I have an Invoicing App where FireFox was one of the browsers I highly recommended. Users wrote me about this problem and I can't seem to really help them next to saying "download and then open the PDF" - which degrades usability a lot, "fiddle with firefox internals" - which is even worse, or use another browser "until" version 22.

They can't have some URL-s printed in their invoices out of the blue.

I don't have a big userbase, but even here I have to nag 100s of users to change something to continue to normally use the webapp because of this 19 "upgrade".

Mozilla Support Contributor

Re: Print from the PDF viewer without page information

Hi refaktorlabs, I can appreciate that changes affecting your users are an added headache for your business. Whether it's the browser, or the user selecting an alternate PDF viewer, you need clear simple instructions that help your users appreciate your support.

Mozilla's support article "View PDF files in Firefox" covers a lot of ground and might not be the clearest reference. Here are the steps as I see them.

(1) Open your Firefox Options/Preferences dialog

  • On Windows, click the orange Firefox button or click the Tools menu, then choose Options.
  • On Mac, click the Firefox menu then Preferences.
  • On Linux, click the Edit menu then Preferences.

(2) Click Applications and pause while the list is displayed. Type pdf in the search box to filter the list.

(3) Click the drop-down control to the right of "Portable Document Format (PDF)" to change it from "Preview in Firefox" to your preferred handler for PDFs. This might be "Use Adobe Acrobat (in Firefox)" or another plugin or external program.

(4) Click OK to save your change and close the Options/Preferences dialog.

Hopefully all of your users can understand that.

(Edited screenshot to indicate "Firefox 19")

2013-02-26-11-22-55-d94935.png
New User

Re: Print from the PDF viewer without page information

This is very helpful reply and while it worries me that FF did this without thinking about effects on it's users you showed that it has more than awesome community!

I will write this down and translate it to local language. I hope it will help our users. Thank you!

Mozilla Support Contributor

Re: Print from the PDF viewer without page information

This fix was moved up to Firefox 20, which released today.

However, there still seem to be some issues around the header and footer area which are causing part of the PDF to cut off when printing.

Sigh.

New User

Re: Print from the PDF viewer without page information

I must be missing something? Because I go in to about:config, set all headers and footers to "" and it just doesn't stick. The headers and footers are still printed when I select and "Print to File"!

Package: firefox State: installed Automatically installed: yes Version: 20.0+build1-0ubuntu0.12.04.3

Mozilla Support Contributor

Re: Print from the PDF viewer without page information

Hi kings9la, when you set all the header and footer fields to --blank--, what actually prints out?