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Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

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New User

Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

The "dropdown for "Save passwords is NOT grayed out. Clicking the "save password box does NOTHING. I am running Windows XP SP3. The previous version (21) worked fine. Version 223 does not allow for passwords to be saved. I am NOT in the Private viewing mode. The ""Remember Passwords for sites" box under Tools/ Options/ Security is checked. "remember History" shows on Tools/ Options/ Privacy. As I said: Save passwords is no longer working with version 22. It worked on version 21. No settings were made with this upgrade. I am on another computer that does NOT have version 22 on it. I refuse to upgrade this computer.

1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

Here is what did work:

1. Backup/ Export "Bookmarks" as HTML

      ( I actually imported them into Internet Explorer)

2. Go into Control Panel/

3. Click "Add or Remove Programs or Windows Components"

4, Remove Mozilla Firefox and any other programs related to it.

    It will take some time to find anything related to 
    Firefox  and remove it.  Do this part for sure.

5. Download a new version of Mozilla Firefox.

6. Install and run this clean new installation.

7. Import the html backup of your bookmarks.

Removing all traces of the program and any old components seems to fix this. Whenever a "new" version comes out I will do this and save myself the grief.......Now to attempt this on one of the other computers in the office......

11 REPLIES
Senior User
Senior User

Re: Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

New User

Re: Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

This is the THIRD Time I have done the "Reset Firefox". This Does NOT Work. There is an inherent problem with Firefox 22.

AGAIN: There IS an Inherent problem with Firefox 22 and Windows XP. It will NOT allow passwords to be saved. How do I get Firefox 21 that does work?

Now I must enter all the websites AGAIN..... I will NOT do a Reset on Firefox again...does NOT Help....

SUMO Contributor

Re: Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

Hello k6ohh, maybe the problem is the key3.db and signons.sqlite files that store the passwords in Firefox.

Try to rename the key3.db and signons.sqlite files in Firefox profile folder.

You can rename these files to key3.db.old and signons.sqlite.old, or you can move them to another location(folder, desktop) to make it possible to undo the action if the above does not solve the issue.

Also you need to make a new Master Password after the renaming or deleting these files and all your currently saved passwords are lost.

If the above works then you can remove the renamed files that are no longer needed, if does not work move it again in the profile folder and rename it to the previous name (key3.db and signons.sqlite).

see also : Password Manager - Troubleshooting

Your important data and their files


thank you

Site Moderator

Re: Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

Try to disable hardware acceleration in Firefox.

It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox. Rename the key3.db and signons.sqlite files in the Firefox profile folder. You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action. You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost. If that has worked then you can remove the renamed files that are no longer needed.

See:

New User

Re: Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

This does NOT work either. If you are not running Windows XP SP# and Firefox 22 please do not make these suggestions. These two "suggestions" do NOT work either. The problem is inherent with Firefox release 22. It will NOT allow the saving of passwords. Again: if you are not running Windows XP SP3 and Firefox 22 please do not offer these "suggestions"....

SUMO Contributor

Re: Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

We are trying to help, i'm in xp and 22 also and i don't have the problem.

thanks again

New User

Re: Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

Here is what did work:

1. Backup/ Export "Bookmarks" as HTML

       ( I actually imported them into Internet Explorer)

2. Go into Control Panel/

3. Click "Add or Remove Programs or Windows Components"

4, Remove Mozilla Firefox and any other programs related to it.

     It will take some time to find anything related to 
     Firefox  and remove it.  Do this part for sure.

5. Download a new version of Mozilla Firefox.

6. Install and run this clean new installation.

7. Import the html backup of your bookmarks.

Removing all traces of the program and any old components seems to fix this. Whenever a "new" version comes out I will do this and save myself the grief.......Now to attempt this on one of the other computers in the office......

SUMO Contributor

Re: Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

Hi, check also if the signon.autofillForms in about:config it is TRUE(the default), if it is not, make it TRUE(double-click on it).

http://kb.mozillazine.org/Signon.autofillForms


also check it in safe mode


thanks again

New User

Re: Passwords cannot be saved in version 22. worked fine before the upgrade. I am NOT in the "Private Viewing" setting. It just will NOT save passwords.

Here is what did work:

1. Backup/ Export "Bookmarks" as HTML

      ( I actually imported them into Internet Explorer)

2. Go into Control Panel/

3. Click "Add or Remove Programs or Windows Components"

4, Remove Mozilla Firefox and any other programs related to it.

    It will take some time to find anything related to 
    Firefox  and remove it.  Do this part for sure.

5. Download a new version of Mozilla Firefox.

6. Install and run this clean new installation.

7. Import the html backup of your bookmarks.

Removing all traces of the program and any old components seems to fix this. Whenever a "new" version comes out I will do this and save myself the grief.......Now to attempt this on one of the other computers in the office......