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On certain websites, controls don't seem to work. When I click "next" nothing happens.

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New User

On certain websites, controls don't seem to work. When I click "next" nothing happens.

On at least two different sites so far..when I encounter a control such as "Next" nothing happens when I click on that control. On one site, Newsday.com, which is a newspaper, they display some top stories and below the frame there are arrows, ">" and "<" to see the next story or previous. These do not work at all. I noticed that the default setting for my extensions and add-ons has come Java programs disabled. Could this be the problem?

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New User

Re: On certain websites, controls don't seem to work. When I click "next" nothing happens.

Thanks for the info. Actually, I think I've found my problem. Under the Content tab/Java, I hit the advanced button and there are three options. One of them is to disable content menus. I unchecked it and it seems to be working now. Thanks again for responding.

3 REPLIES
Mozilla Support Contributor

Re: On certain websites, controls don't seem to work. When I click "next" nothing happens.

Although the names are similar, the Java add-ons are not used by Firefox to interpret and run JavaScript. Firefox handles JavaScript directly; you do not need Java for that. You just need to make sure JavaScript is enabled here:

orange Firefox button (or Tools menu) > Options > Content


When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?


It's possible that one of your other add-ons could be interfering, although I don't know why it would. To test that theory, you can disable all your nonessential, unrecognized, or unwanted add-ons on the following pages:

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

After restarting Firefox, do you notice any difference?

Expert User

Re: On certain websites, controls don't seem to work. When I click "next" nothing happens.

New User

Re: On certain websites, controls don't seem to work. When I click "next" nothing happens.

Thanks for the info. Actually, I think I've found my problem. Under the Content tab/Java, I hit the advanced button and there are three options. One of them is to disable content menus. I unchecked it and it seems to be working now. Thanks again for responding.