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Not able to do a google search

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New Contributor

Not able to do a google search

whenever i try to do a "Google'" search, I get an error Message:

     Firefox cannot find the server @ www.google.com
     check your computer's network connection
     make sure Firefox is able to access the web
4 REPLIES
Site Moderator

Re: Not able to do a google search

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New Contributor

Re: Not able to do a google search

Is there some issue with using Google as a search engine? Please explain.

Site Moderator

Re: Not able to do a google search

No, of course not (Google is the default search engine in Firefox). reset will just be the easiest way to fix Firefox.

Site Moderator

Re: Not able to do a google search

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: