cancel
Showing results for 
Search instead for 
Did you mean: 

Norton 360 Toolbar not compatible with Firefox 17.0.

SOLVED
Highlighted
New Contributor

Norton 360 Toolbar not compatible with Firefox 17.0.

I've uninstalled and reinstalled Norton 360 and ran LiveUpdate twice. Norton Toolbar still does not work.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Norton 360 Toolbar not compatible with Firefox 17.0.

From: http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/... We recommend that you have the latest version of Norton Internet Security or Norton 360 installed. If you are not seeing the Norton Toolbar in Firefox 17, check and make sure you're running NIS or N360 20.2.0.19. Please visit our Norton Update Center to receive the latest update.

You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version. It will appear in the LiveUpdate history as Norton Toolbar Add-on for Firefox.

If you are running Firefox 17 and Norton Internet Security or Norton 360 20.2.0.19, and still do not see the Norton Toolbar, please check and ensure the Norton Toolbar plugin is enabled. You can do this by clicking on the Firefox menu, selecting Add-ons, and then clicking Enable next to Norton Toolbar.

13 REPLIES
Site Moderator

Re: Norton 360 Toolbar not compatible with Firefox 17.0.

From: http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/... We recommend that you have the latest version of Norton Internet Security or Norton 360 installed. If you are not seeing the Norton Toolbar in Firefox 17, check and make sure you're running NIS or N360 20.2.0.19. Please visit our Norton Update Center to receive the latest update.

You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version. It will appear in the LiveUpdate history as Norton Toolbar Add-on for Firefox.

If you are running Firefox 17 and Norton Internet Security or Norton 360 20.2.0.19, and still do not see the Norton Toolbar, please check and ensure the Norton Toolbar plugin is enabled. You can do this by clicking on the Firefox menu, selecting Add-ons, and then clicking Enable next to Norton Toolbar.

New Contributor

Re: Norton 360 Toolbar not compatible with Firefox 17.0.

Thanks very much. After performing a few more LiveUpdates, I finally got the current version and was able to Enable the Toolbar.

New Contributor

Re: Norton 360 Toolbar not compatible with Firefox 17.0.

Done this at least a dozen times and it still does not work.

New Contributor

Re: Norton 360 Toolbar not compatible with Firefox 17.0.

I was worried because I love the Norton toolbar. I ran LiveUpdate a few times in succession and it worked as stated before. (Asus EEE, WinXP SP3)

New Contributor

Re: Norton 360 Toolbar not compatible with Firefox 17.0.

I've run Norton live update 15 times, am told that I have the most recent updates and that no more were found. The Firefox add-ons still show that the Norton 360 toolbar is not compatible. Where do I go from there please?

New Contributor

Re: Norton 360 Toolbar not compatible with Firefox 17.0.

I still have not been able to get the Norton Toolbar to work after many attempts either. My norton is supplied by Comcast. Is this part of the problem ? Please help!

New Contributor

Re: Norton 360 Toolbar not compatible with Firefox 17.0.

Hi I wouldn,t think that Comcast is the problem. So many people seem to have the same problem and it must be down to Firefox. It seems that every time they issue an update, Norton disappears. You'd think they'd finally get their act together. I'm seriously considering abandoning Firefox completely.

New Contributor

Re: Norton 360 Toolbar not compatible with Firefox 17.0.

I tried the suggestions here...Nothing. Still no Norton Toolbar. Then eureka! I went to my Norton page and instead of running the live update for the millionth time, I found a link to update my version of Norton Internet Security. After a quick download and running live update with the new version I finally have my toolbar back.

New Contributor

Re: Norton 360 Toolbar not compatible with Firefox 17.0.

Like Peacenenola,I have tried countless live updates without any success (until now). I have the latest version of Norton 360 (20.2.0.19) and the latest Norton Toolbar (2013.2.0.18). Following Peacenenola's advice, I went to the Norton Webpage and logged onto their helpline. From this, I was able to uninstall and reinstall Norton 360. This facility saved all my settings and passwords and reinstalled them. Also "eureka", the toolbar and identity safe have now reappeared. Thanks, peacenenola.