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No "Reset Firefox" button

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No "Reset Firefox" button

I am using version 13.0.1. The page below has instructions on how to reset Firefox. http://blog.mozilla.org/theden/2012/06/13/resetfirefox/

It says to go to "Troubleshooting Information" under the Help menu and that there will be a button to push called "Reset Firefox." But when I go to the Troubleshooting Information page there is no Reset Firefox button. I tried it on a few different computers and it is always the same.

Do you know where I can find it?

12 REPLIES
Support Forum Moderator

Re: No "Reset Firefox" button

That is a new feature in Firefox 14.0.1.

Site Moderator

Re: No "Reset Firefox" button

That is odd. If you download Firefox 14, does the Reset button show up there?

Re: No "Reset Firefox" button

No, I just downloaded the update and there is no change.

Support Forum Moderator

Re: No "Reset Firefox" button

Any chance your Profile is in a non-default location? Or you are using other than the default Profile?

Mozilla Support Contributor

Re: No "Reset Firefox" button

I wonder whether new malware could be blocking the button?

Re: No "Reset Firefox" button

How would I know if it were in another location? I have never done anything with my profile.

Re: No "Reset Firefox" button

I am using Firefox Portable. Could that have something to do with it?

Site Moderator

Re: No "Reset Firefox" button

Yes it is due to you using the portable Firefox version.

For reading as to why as Bugzilla is not a discussion forum. https://bugzilla.mozilla.org/show_bug.cgi?id=717070#c35

New User

Re: No "Reset Firefox" button

I'm on Ubuntu platform. Also there's no reset button nor Windows 8 or Windows 7.

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