Locking this "beta" thread. Firefox 22 was released yesterday.
I have a Windows 8 laptop on the Beta channel. I updated to Firefox 22 Beta yesterday and noticed that the Roboform toolbox was missing. I reinstalled Roboform, just to make sure, but it was not present in the browser windows, nor is it on the Toolbar menu. It does show as an installed add-in, and the toolbar is present in I.E. 10 and Chrome.
I am unable to access Roboform from Firefox 22 Beta. I've tried a number of different tricks to see if it was RoboForm, but nothing worked. Full delete and removal didn't work, but it works in Opera... barely, IE is broken with version 10, and I'm running out of options.
I even re-registered it in the hopes that it was some sort of bizarre registration issue with the product losing activation but that wasn't it.
It is just similar to what has happened to past releases of Firefox, they forgot about Roboform in their hurry to publish the beta release. I'd bet if I backstepped Firefox magically it would start working again.
Here is what you need to do: First, admit that Firefox version 22 does NOT support RoboForm or RoboForm does NOT support version 22. Either way, they will spend most of their time pointing the finger at one another before someone gets around to fixing it.
Next, download a previous release of Firefox from:
Find version 21.0
b7, download it, install it.
Then once in Firefox, disable auto update because it will take you BACK to version 22 which doesn't work with RoboForm. Within FireFox, go to: Options -> Advanced -> Update
Select: Check for Updates, but let me choose whether to install them.
Then open FireFox, magically your RoboForm Toolbar is there.
Great job missing the ball there, Mozilla. So happy to be of service, you'll be receiving a bill.
It is up to RoboForm on what Firefox builds they support, not the other way.
Also if you are going to use Firefox 21.0 then use the Release (at mozilla.org) and not the 21.0b7 Beta build as you suggest.
You cannot expect Mozilla to support the thousand of Extensions out there when it is up to the extensions author to support Firefox. Also this is not a normal extension that will pretty much still be compatible if it was compatible with Firefox 10.0 like the vast majority of extensions are.
Posted with PlayBook.
I just asked this question of RoboForm on 6/26. There response was very straightforward.
My question: I notice that RoboForm does not work with beta versions of FF. I may have been lucky but it functioned fine with the last several beta releases. It wasn't until FF 22.0 beta came out that RF quit working. Am I missing something? Thanks.
RoboForm response: Nothing is being missed there, RoboForm is not compatible with Firefox 22. We will have support for it upon full release by Mozilla.
I can't say I'm happy about this either but that's their policy. They don't support beta releases of FF.
Well, Firefox 22 is no longer a Beta version, it has been released.
Hopefully Roboform is prepared for today's release, and will have their update ready later today, or in the next few days.
Well I've just installed FF22 and guess what? RF doesn't work, so I'm now stuffed until RF fix it. I had no idea there was a problem until about half an hour ago.
It's a poor attitude when they've known since FF22 betas that RF doesn't work, and here we are on release day and RF STILL doesn't work.
I wonder how many support requests they'll get....
I'm thoroughly pissed-off now.
Not surprised, considering that RoboForm was working in prior betas. They have to wake up and smell the coffee, not Mozilla. They had plenty of time to address this.
Fortunately, I am a Windows 8 user and I have both versions of IE 10 installed, which IMHO, is not a bad browser, and which, in the desktop iteration, works well with RoboForm.
Roboform is usually pretty quick providing updates. You may want to try later today as the new version of Firefox isn't usually released this early in the day. Normally it comes at around 17:00 GMT on update Tuesday.