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New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

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New User

New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

Updated to this version but the new tab page didn't save my most visited sites as is the intention. Dragged my most used websites over there and worked but there is no thumbnail-picture or anything to show, just empty boxes with just below the site described as in my bookmarks.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

The thumbnails on the about:newtab page are generated from the cache, so if the page is not in the cache or otherwise can't be rendered as a PNG image then you will get an empty box.
Do not use Clear Recent History to clear data when you close Firefox.
If there is no history then you get an about:newtab page with empty boxes.

37 REPLIES
Shooting Star

Re: New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

Hey Ostrakizein,

I just tried this on FF 13 and I can reproduce what you are reporting. However, if I then click on each of those links to actually load the page then the thumbnails appear the next time I open the new tabs page. You might want to give that a try.

Hopefully this helps!

New User

Re: New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

Just clicked every link, closed FF and even restarted my computer to see but still nothing appears... It's just a small annoyance but do you have any other ideas to solve this?

Site Moderator

Re: New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

The thumbnails on the about:newtab page are generated from the cache, so if the page is not in the cache or otherwise can't be rendered as a PNG image then you will get an empty box.
Do not use Clear Recent History to clear data when you close Firefox.
If there is no history then you get an about:newtab page with empty boxes.

New User

Re: New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

Thank you very much for your help!

New User

Re: New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

Here's the exact procedure to fix this problem (I'm translating from the french version so please be understanding):

1-Go in Tools - Options - Privacy tab 2-In the History drop down menu, you need to select "keep all history". If you don't like Firefox to be configured that way, then forget it this will not work. 3-Click on the + to open up a new tab 4-Click on one of the links under an invisible thumbnail and make sure you let the website load completely before doing anything else 5-Click on the + to open up a new tab again. This time you will see the thumbnail relating to the page you let load. 6-Repeat this process for each link that still show an invisible thumbnail

New User

Re: New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

I have this problem. I tried the options above (keep history), let linked pages load completely, and also clearing cache (in case the cache was full - suggested here: https://support.mozilla.org/en-US/kb/thumbnails-on-new-tab-page-are-missing?s=new+tab&r=1&e=es&as=s). None worked so far. I'm using Firefox on Kubuntu.

New User

Re: New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

Here's the correct procedure to fix this problem:

1) Click the orange Firefox tab, then Options, or if you have the Menu bar showing, click Tools, Options

2) In the Options window, click Privacy

3) Under the History section, either choose Remember History, or:

4) With Use custom settings for history selected, and the Clear history when Firefox closes check box checked, click the Settings button to the right of this check box, and in the Settings for Clearing History window, under the History section, you'll have to uncheck Cache. Having Cache checked clears the cache when Firefox closes. The New Tab page preview uses this cache to fill-in the pages with graphics. With Cache unchecked, you can browse to a site and its page will have a graphic on the new tab page.

New User

Re: New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

Hi Chad, - thanks for quick reply. The solution did not immediately solve the problem for me. I found further info here: https://bugzilla.mozilla.org/show_bug.cgi?id=726267 . I was able to solve by going to: about:config and changing: browser.cache.disk.enable to "true".

The thumbnails now show up.

I also toggled the Cache setting you mentioned under custom settings for history. As you mentioned, the cache setting needs to be unchecked.

New User

Re: New tab page FF13.0 doesn't show thumbnails of sites, only empty box but site is mentioned.

I'm getting this message..

The address isn't valid The URL is not valid and cannot be loaded.

Web addresses are usually written like
   http://www.example.com/
Make sure that you're using forward slashes (i.e.   /).